Jobs
>
Customer Success Specialist

    Customer success specialist - Pulau Pinang, Malaysia - Two95 International Inc.

    Two95 International Inc.
    Two95 International Inc. Pulau Pinang, Malaysia

    Found in: beBee S2 MY - 2 days ago

    Default job background
    Full time
    Description

    Company:

    Teleperformance Position:

    Customer Success Specialist Location:
    George Town, Penang,

    Malaysia Salary:
    RM 2,800 - RM 3,300

    Language Requirement:
    English &
    Mandarin Working Hours: 9am to 6pm or 12pm to 9pm Overview: Respond to customer inquiries via phone and email. Serve as the primary contact for customers on the client's website. Embody the client's values of responsibility, quality, and excellence.


    Requirements Qualifications:

    Education:
    Bachelor's Degree or equivalent; B2 level English proficiency


    Experience:
    Minimum 6 months in customer support; call center experience advantageous


    Interpersonal Skills:
    Customer service orientation, active listening, problem-solving, and emotional intelligence


    Technical Skills:
    Typing speed of 40wpm with 90% accuracy; proficient in Microsoft Windows and Office.

    Able to Write / read / speak mandarin fluently Responsibilities:
    Assist customers in placing online orders and provide timely support. Handle payments and confidential information securely. Proactively support customers to enhance brand loyalty. Collaborate with team members to improve customer support experience. Stay updated through training and meet performance indicators.
  • Innovatz Global Llc

    Customer success specialist(mandarin or japanese or thai speaker)

    Found in: beBee S2 MY - 5 days ago

    Innovatz Global Llc Pulau Pinang, Malaysia Full time

    Role: Customer Success Specialist(Mandarin/ Cantonese Speaker/ Taiwanese) Location: Penang Duration: Fulltime Job Description: Job Description: · •Experience in customer facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, ...