Content Moderator - Petaling Jaya, Malaysia - Teleperformance

Description

Overview

E-commerce Content Moderation Specialist Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality.

Qualifications

• Bachelor's degree

• 1~3 years work experience in content moderation

• Excellent written and verbal communication skills in Chinese bilingual with Bahasa Malaysia/English

• Strong problem-solving skills and demonstrated multi-task capabilities and ambiguity

• Flexible for shifting schedule and changes along with it

Preferred Qualifications:

• Multi-lingual is highly preferred (depends on the market assignment)

• Compliance or moderation operations experience is preferred

• Strong analytical and research skills

• Experience in E-Commerce Buyer and Seller Services is a plus

• Ability to work in a fast and evolving environment with detail-oriented focus.

Responsibilities

• Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform.

• Conduct basic data analysis and deliver defined process report.

• Identify opportunities to drive improvements on risk mitigation, process streamlining, quality enhancement, and policy localization as well as optimization at scale.

• Collaborate with other functions of E-commerce business unit to complete the designated work to meet the team's goal