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Kuala Lumpur

    Retail Associate – KLIA - Kuala Lumpur, Malaysia - Valiram Group

    Valiram Group
    Valiram Group Kuala Lumpur, Malaysia

    Found in: Talent SG C2 - 3 days ago

    Valiram Group background
    Description

    POSITION SUMMARY

  • To create and maintain a long-term relationship with the customers in order to achieve sales goals
  • Represent the Brand in a positive manner while ensuring recurring business.
  • Responsible for assisting customers with choices, assist and provide information about the product in question.
  • Foster a positive, engaging and ethical working environment

    • KEY AREAS OF RESPONSIBILITIES

    Drive the Sales

  • Work to hit individual sales and other store target.
  • Execute sales strategies and action plans implemented by the Managers.
  • Maintain a tight control on discounting and giveaways/ discontinued products.
  • Ensure all monies and sales transactions are accordance to the operation procedures.

    • Achieve High Service Standards.

  • Keep abreast of product knowledge, sales & customer service whilst providing excellent
  • WOW service experience to customers.
  • Maintaining and upholding the company's image as a prestigious and luxurious brand at all times.
  • Responsible to collect Customer Registration Card as per store target
  • Work with the Manager to best handle customer complaints.
  • To comply with Brand standards, company SOP and the Code of Business Conduct.

    • Maintain Best Retail Standards

  • Perform store opening and closing procedures and to ensure the process is in compliance with company SOPs.
  • Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times.
  • Ensure visual merchandising are implemented efficiently.
  • Be vigilant and practice regular checks on staff movements during operating hours.

    • Inventory Integrity

  • Working together with Managers and floor to manage inventory and minimize stock losses
  • Conduct daily, monthly stock count for store.
  • Resolve discrepancies within 2-3 days and report all findings to Manager
  • Monitor and coordinate receiving of merchandise and price tagging according to operation procedures
  • Qualitative security measures to prevent theft and pilferage.

    • Reporting

  • Updating customer database on frequent basis.
  • Responsible for all stock control documentation. Ensure timely and accurate submission.
  • To support Managers in collating data for all reports pertaining to sales, customer service, accounts, logistics in a timely manner
  • Any Ad Hoc reporting as required by the Managers.

    • Personal Development

  • To have and maintain at all times competent product knowledge
  • Complete E-Learning Modules on timely manner.