Andrew Wong

• Biomedical Science graduate with outstanding experience in teaching, sales and retail, and laboratory science. 
• Awarded as the top associate in Malaysia for the sales of AppleCare+ of MacBook and iMac in 2017; Excellent in delivering great customer service in active environments that is invigorated by constant personal interactions. 
• Possesses 5+ years of tutoring experience; Exceptional in developing rapport with students and elucidating complex scientific knowledge, evidenced by a solid track record of improving exam results of high school and university students. 
• Experienced working in clinical and biotechnological laboratory settings, with excellence in troubleshooting, presentation, and communication skills. 

PERSONALITY HIGHLIGHTS

• Neat, well-organized and meticulous
• Independent worker
• Collaborative and efficient 

SKILLS AND COMPETENCIES

• Public Speaking, Presentation and Effective Communication
• Teaching
• Customer Service, Sales and Negotiation
• Conducting Workshops, Training and Mentoring
• Photography

Host and Food Runner                                                                       

Base Camp Pizza Co., United States of America                

• enrolled in American work and cultural exchange program 
• performed different daily tasks such as planning seating zones at peak hours, inputting customers names to waiting-list system, bringing customers to tables, serving food and drinks, wiping down dirty tables, polishing silverware and maintaining a professional yet welcoming attitude
• secured prospective customers by creating memorable dining experiences and improving guest satisfaction; generated two 5-Star Yelp and Google Reviews for the restaurant

Vegetable Oil Processing Laboratory Analyst Intern                                                                         

Novozymes Malaysia Sdn Bhd

• handled projects on enzymatic oil degumming, enzymatic interesterification, hydrolysis, condensation and biodiesel production
• conducted experimental trials to evaluate the performance, consistency and efficiency of enzymes in catalysing biochemical reactions
• performed routine quality tests on oil samples
• routinely tested 30-40 oil samples daily for %Free Fatty Acid (%FFA), %Moisture, Peroxide content, Soap content to greatly facilitate the efficiency and workflow of experimental trials

Clinical Laboratory Intern                                                                              

Pantai Premier Pathology

• covered various departments in the hospital laboratory
• handled incoming samples at Sample Reception
• performed high complexity laboratory tests in Hematology, Biochemistry, Microbiology, Histopathology, Cytology and Blood Bank departments
• operated various biomedical equipment and performed clinical analyses on patient samples to increase efficiency in the diagnostic process of the laboratory

Private Tutor (University Level)                                      

Self Employed

• coached 32 Biomedical, Biotechnology and Food Science university students in Biochemistry
• devised learning lessons, mock assessments, personal study notes and tutorial worksheets for my students
• elucidated and reinforced difficult concepts, metabolic pathways
• tracked student performance and monitored individual learning progress
• provided extra sessions for at-risk students to reduce the learning gap; subsequent 100% pass rate for all students
• one student obtained the highest score in the entire March-2019 cohort for biochemistry

Microbiology Lecturer Assistant                                        

Taylor’s University Peers Assisted Learning Services (PALS)

• elected by the Faculty of Health and Medical Sciences (FHMS) to work as a lecturer assistant for 2 consecutive semesters, which lasted for a year
• provided tutoring for 57 students who sought for academic assistance in microbiology 
• identified at-risk students to provide additional academic support 
• for March 2019 intake, 60% of students who joined PALS obtained A or A- for microbiology; 100% of students, including those who were previously “at-risk”, passed the course 

Private Tutor (Secondary School Level)                                

Self Employed 

• provided one-to-one tutoring for various secondary subjects including Biology, Chemistry, Physics, General Science, History and Geography. 
• prepared study materials such as personal study notes, worksheets and mock exams to prepare students for midterm, final and standardized examinations.
• assisted secondary school students with study skills and homework
• 83% of my tutored students obtained at least an A- for biology in SPM 2018, 85% for chemistry in 2018

Sales Associate          

Machines Sdn Bhd (Apple Inc. Authorised Reseller)        

• introduced people to Apple products – iPhone, iPad, MacBook, iMac, MacPro, Apple Watch, AirPods, Beats headphones, and Apple accessories with Apple-based services such as AppleCare+
• participated in workshops to receive training and be educated on market trends, product line-up, new product features and benefits
• discovered customers’ needs and matched their needs with the right Apple products
• communicated with customers regarding product updates and introduced new products that meet the demand of new trends and prospects
• guided customers through the set up process of Apple products 
• awarded as the top associate in the country for the sales rate of AppleCare+ for MacBooks and iMacs 

Bachelor of Biomedical Science (Honors)           

Taylor’s University, Malaysia

CGPA: 3.98/4.00

Honors: 1st Class, 5x Dean’s List, 5x High Achiever Book Prize Award

Concentrations: Human Pathology, Anatomy and Physiology, Biochemistry, Medical Microbiology, Pharmacology, Biomedical Instrumentation

EXTRA-CURRICULARS                                                     

• Co-Chairperson of Public Health Campaign 2019 organized by Taylor’s University School of Pharmacy, School of Medicine, School of Biosciences 
• Community Service at Projek Perumahan Rakyat (PPR) Kampung Muhibbah (2019)
• Host of The Annual Taylor’s Teaching and Learning Conference (TTLC) 2018
• Emcee of the Taylor’s Faculty of Health and Medical Sciences Career Day 2018
• Leader for Peers Assisted Learning Services (PALS) by Student Success Center 2018
• Leader for Peers Assisted Learning Services (PALS) by Student Success Center 2019 

AWARDS AND ACCOLADES

• Taylor’s University Dean’s List Award – Semester 1, 2, 3, 5, 6
• Taylor’s University High Achiever Book Price Award – Semester 1, 2, 3, 5, 6 (For Scoring the Highest GPA in the Cohort)