Jobs
>
Kuala Lumpur

    Client Success Manager - Malaysia, Kuala Lumpur - Wonders

    Wonders
    Wonders Malaysia, Kuala Lumpur

    2 days ago

    Default job background
    Full time
    Description

    Position: Client Success Manager (Mandarin) | Night Shift | Bangsar South

    About us:

    Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our platform. In-turn empowering them to focus on creating a better experience for their customers while helping their business thrive.

    We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed

    To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here

    What we're looking for:

    As we enter our next phase of growth, Wonders is looking for a Client Success Manager to join the team As a Client Success Manager (CSM), you will take on a strategist mindset to work with our restaurant clients to grow and optimize their businesses leveraging Wonders technology.

    You are responsible for building and maintaining strong relationships with portfolio restaurant clients to ensure high levels of client satisfaction with retention and growth top of mind. You will work closely with our clients alongside Sales, Services, and Product Management teams to provide the most seamless post-sales experience and be an advocate internally for the clients.

    What you'll accomplish:

    • You will build and maintain strong relationships with assigned clients.
    • You will take a client-oriented relationship management approach to drive product adoption, client satisfaction, and overall client health.
    • You will take ownership of accounts - manage their onboarding and serve as the main point of contact between clients and the rest of the Wonders team.
    • You will strategize with clients to connect their business goals and challenges with Wonders' products and services (for upsell and cross-sell).
    • You will stay in touch with clients to ensure that they're realizing the full potential of Wonders' products and services.
    • You will ensure critical issues are well-documented and properly escalated in an expeditious manner for resolution.
    • You will serve as the voice of the client, evaluate and provide customer recommendations to internal teams for product/service improvements.
    • You will develop and share best practices with team members to enhance the quality, effectiveness, and efficiency of our overall client support.

    About you:

    • You have Native fluency in Mandarin Chinese and professional fluency in English.
    • You have strong project management skills to manage a dynamic client portfolio.
    • You have creative problem solving skills with a strong attention to details.
    • You have excellent communication skills.
    • You have 2-3 years of experience in customer success or similar client-facing roles with a high-growth B2B business.
    • You have technical proficiency with computers and information systems with the ability to translate technically detailed processes and integrations into layman's terms with clients who are not tech-savvy.

    Bonus points:

    • You have experience in a consumer driven industry with a passion for the customer.
    • You have experience using CRM and CSM tools.
    • You have a roll up your sleeves mentality with current or prior experience working in a fast paced, collaborative, highly ambiguous environment frequently wearing more than one hat.

    If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply

    Wonders is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

    The salary for this role is RM6,000 - RM7,500/monthly + Bonus.

  • Finastra USA Corporation

    Customer Success Manager

    1 week ago

    Finastra USA Corporation Kuala Lumpur, Malaysia

    **Responsibilities**: · **Purpose of Role**: · - The Customer Success Manager (CSM) uses industry & product knowledge, business strategy expertise, and account management skills to drive value realization for our customers from Finastra's solutions and services. Customer Success ...

  • Crimson Education

    Student Success Manager

    3 days ago

    Crimson Education Kuala Lumpur, Malaysia

    Want to revolutionize the future of education and do meaningful work that transforms future generations' lives? · Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students int ...

  • Sitecore

    Customer Success Manager

    4 days ago

    Sitecore Kuala Lumpur, Malaysia

    **About Us**: · Sitecore's foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. ...

  • Dynatrace

    Customer Success Manager

    1 week ago

    Dynatrace Kuala Lumpur, Malaysia

    As a Customer Success Manager (CSM) for our enterprise accounts, you will play a pivotal role in driving the strategic success of our customers and ensuring they realize the full value of their Dynatrace investment. · At Dynatrace, we recognized the flaws in traditional post-sale ...

  • DKSH

    Manager Client Success

    4 hours ago

    DKSH Kuala Lumpur, Malaysia

    **Location**:Kuala Lumpur, MY, MY**Job Function**:Client and Customer Services**Requisition Number**:148488**Description**: · **Job Summary** · - Lead the development and execution of solutions for patient support programs in SEA. Develop sales and key account management strategi ...

  • Crimson Education

    Student Success Manager

    1 week ago

    Crimson Education Kuala Lumpur, Malaysia

    Want to revolutionize the future of education and do meaningful work that transforms future generations' lives? · Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students int ...

  • EZYPAY

    Customer Success Manager

    6 days ago

    EZYPAY Kuala Lumpur, Malaysia

    **Join an innovative, fun and Energetic Company with a great culture.**: · - **Flexible Working Conditions**: · - **Development Opportunities** · Do you love working in a diverse, fast paced, and energetic environment? A rare opportunity exists at Ezypay for a Service Delivery Ma ...

  • Scicom

    Customer Success Manager

    2 days ago

    Scicom Kuala Lumpur, Malaysia

    **The Position**: · - The Customer Success Manager (CSM) ensures a smooth on-boarding and integration process and life cycle management to capture the business value of Tier-1 Enterprise customer. · **The Responsibilities of the Role**: · - Work in tandem with sales and business ...

  • WESTON ROBOT PTE. LTD.

    Customer Success Manager

    3 days ago

    WESTON ROBOT PTE. LTD. Kuala Lumpur, Malaysia

    Weston Robot is a pioneering robotics company based in Singapore, Malaysia and China, specializing in advanced robotic solutions for various industries. Established with a focus on innovation, Weston Robot designs and develops cutting-edge robotic technologies tailored to meet sp ...

  • Access

    Customer Success Manager

    3 days ago

    Access Kuala Lumpur, Malaysia

    **Sector**: Customer Success · - **Expiry Date**: 15 May 2024 · - **Job Ref**: J11437 ...

  • Microsoft

    Customer Success Account Management

    4 days ago

    Microsoft Kuala Lumpur, Malaysia

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us no ...

  • London Stock Exchange

    Associate Customer Success Manager

    1 week ago

    London Stock Exchange Kuala Lumpur, Malaysia

    We are growing our team in Kuala Lumpur and looking for hardworking individuals with client-facing experience. · As the Associate Customer Success Manager, you will be fostering intimate relationships and being a trusted advisor to our customers. This role focuses primarily on dr ...

  • ServiceRocket

    Representative, Partner Success Management

    1 week ago

    ServiceRocket Kuala Lumpur, Malaysia

    Looking to join a fun-loving and inclusive culture that has your back? Our fast-growing and dynamic company provides a life experience that supports your professional growth and personal well being. · With offices around the world, ServiceRocket's five-star products and services ...

  • Wonders

    Client Success Enablement Manager

    4 hours ago

    Wonders Kuala Lumpur, Malaysia

    **About us**: · Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our platfor ...

  • BASF Asia-Pacific Service Centre Sdn. Bhd.

    Solution Success Manager, Agrostart

    3 days ago

    BASF Asia-Pacific Service Centre Sdn. Bhd. Kuala Lumpur, Malaysia

    **_Digital Hub Kuala Lumpur attracts, grows, and develops passionate people who will meaningfully impact the digital future of BASF. Come join us and be a part of our digitalization journey._** · **Responsibilities** · - Oversee evaluation, integration and scaling of digital solu ...

  • Encore Med Sdn Bhd

    Client Success Assistant Manager

    6 days ago

    Encore Med Sdn Bhd Kuala Lumpur, Malaysia

    **Roles & Responsibilities** · - Establish a good and long-term relationship with clients for the designated portfolios by frequent communication and efficiently resolving issues and emerging needs. · - Thorough understanding of clients' operational pain points and identifying th ...

  • LittleLives Malaysia Sdn Bhd

    Customer Success Account Manager

    1 week ago

    LittleLives Malaysia Sdn Bhd Kuala Lumpur, Malaysia

    RESPONSIBILITIES · - Close renewal business on a quarterly basis, meeting or exceeding assigned quota. · - Upsell new business to existing clients to increase value per customer. · - Actively own the adoption, usage and success of a portfolio of customers. · - Engage with and und ...

  • Access

    Automation Delivery and Success Manager

    6 days ago

    Access Kuala Lumpur, Malaysia

    **Sector**: Customer Success · - **Expiry Date**: 17 March 2024 · - **Job Ref**: J10603 ...

  • Wonders

    Client Success Manager Night Shift

    2 days ago

    Wonders Kuala Lumpur, Malaysia

    **About us**: · Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our platfor ...

  • Tenable

    Customer Success Manager, High Velocity

    3 days ago

    Tenable Kuala Lumpur, Malaysia

    **Who is Tenable?** · Tenable is the Exposure Management company. 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 60 percent of the Fortune 500, 40 percent of the Global 2000, and large government agencies. C ...