Jobs
>
Kuantan

    Guest Service Ambassador/Front Office - Pahang, Malaysia - Farm Resort (Gambang) Sdn. Bhd

    Default job background
    Full time Tourism / Travel / Hospitality
    Description

    Overview:

    We are seeking a dynamic and experienced Guest Ambassador for our Five Star Resort.

    Customer Service


    • Delivers the service sequence and provide exceptional guest service at all times.
    • Provides excellent service to internal customers as appropriate.
    • Be familiar with the Resort's products and services and policies.
    • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
    • Maintains positive guest and colleague interactions with good working relationships.
    • Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
    • Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
    Operational


    • Meets and greets all guests and assists with registrations.
    • Ensures the strict control of room keys.
    • Prepares welcome cards and keys for arrival FIT guests.
    • Ensures accurate knowledge of Resorts and the tourism in Malaysia.
    • Reports 'Lost and Found' items.
    • Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the Resort and the satisfaction of Resort guests.
    • Supports and embraces the spirit of 'We work through Teams'.
    • Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
    • Ensures an understanding on the sequence of duties related to Royal Family visits. Accords protocol with Royal Family visits.
    Equal Opportunity:

    Our resort is an Equal Opportunity Employer.

    All employment decisions are made without regard to race, color, religion, gender, sexual orientation, national origin, disability, or any other protected status in accordance with applicable law.


  • Asia Career

    Front Office

    2 days ago


    Asia Career Kuantan, Malaysia

    **JOB SUMMARY** · The concept of "front office" has a more particular connotation in various businesses, most notably investment banking, hotels, and sports. · In the hotel sector, the front office is the location where guests first come. This section is also known as the receivi ...

  • AHA

    Front Office

    20 hours ago


    AHA Kuantan, Malaysia

    **RESPONSIBILITIES**: · - Able to work on night shift · - Provides services that are above and beyond for customer satisfaction and retention. · - Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual c ...


  • Hotel Grand Continental Kuantan, Pahang Kuantan, Malaysia

    **JOB DESCRIPTION** · - **To ensure the maximization of room revenue and profit and maintaining a consistently high standard of customer service within the department**: · - **Has a direct line of authority over all Front Office personnels within the Hotel and a liaison role with ...


  • The Zenith Hotel Sdn Bhd Kuantan, Malaysia

    Provide Secretarial support to the Front Office Department and perform administrative /clerical duties such as typing, filing, preparation of reports, drafting of simple memorandum. · - Maintain the Department filing system and to keep on file accurate records of the following: · ...


  • PASSIONATE SUCCESS SDN BHD Kuantan, Malaysia

    Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers. · Be able serve the community with proper, clean, ...


  • ADENA RESORT MANAGEMENT SDN BHD Kuantan, Malaysia

    The Front Office Assistant Manager has overall responsibility for supervising Guest Service Agents, Night Auditors, and bell staff to ensure total guest satisfaction. Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, pr ...


  • MY VIVO HOTEL SDN BHD Kuantan, Malaysia

    Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers. · We have operated since year 2010, with a long es ...


  • Mangala Estate Boutique Resort Pahang, Malaysia, Kuantan Full time

    Overview : · We are seeking a dynamic and experienced Front Office Supervisor for our Five Star Resort. As a Front Office Supervisor at a resort, your role encompasses overseeing daily operations at the front desk, ensuring efficient check-in and check-out processes for guests, ...


  • Mangala Estate Boutique Resort Pahang, Malaysia, Kuantan Full time

    Overview: · We are seeking a dynamic and experienced Front Office Manager for our Five Star Resort. The Front Office Manager will oversee room reservations, front office systems, supplies inventory, scheduling, forecasting, and department budget to maximize revenue. Front Office ...


  • Mangala Estate Boutique Resort Pahang, Malaysia, Kuantan Full time

    Overview : · The Assistant Front Office Manager (AFOM) is responsible for planning, organizing, coordinating, staffing, directing, controlling and evaluating all operations of the department. · The Assistant Office Executive (AFOM) must develop long term plans while resolving dai ...


  • THE KASTURI RESORT CHERATING Kuantan, Malaysia

    Pleasant, well groomed · - Good spoken in English and Bahasa Malaysia · - Experience in handling Guest Services · - 1 year experience in Front Office · **Salary**: From RM1,500.00 per month · **Benefits**: · - Health insurance · - Meal provided · - Professional development · Sche ...

  • THE KASTURI RESORT CHERATING

    Guest Service Agent

    6 days ago


    THE KASTURI RESORT CHERATING Kuantan, Malaysia

    Experienced in 4/5 Star Resort/Hotel Guest Service & Experience · Able to speak, write & understand simple English · Responsible for the smooth and efficient operation at Front Office and F&B. · Pleasant personality and professional · Female preferred · **Salary**: RM1, RM1,600.0 ...

  • Hyatt Regency Kuantan Resort

    Assistant Manager

    1 week ago


    Hyatt Regency Kuantan Resort Kuantan, Malaysia

    **Main Duties** · **Administration** · - Assists the Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to. · - Assists in the p ...

  • MAN Truck & Bus

    Sales Associate

    4 days ago


    MAN Truck & Bus Kuantan, Malaysia

    A) Job Description · Act as a brand ambassador and find integrated solutions for the customer's needs. Sell company products and solutions to best meet the customer's needs and company interests. · B) Key Responsibilities · Create business opportunities: · - Actively translate ma ...


  • FARM RESORT (GAMBANG) SDN BHD Kuantan, Malaysia

    Customer Service - Delivers the service sequence and provide exceptional guest service at all times. - Provides excellent service to internal customers as appropriate. - Be familiar with the Resort's products and services and policies. - Handles all guest and internal customer co ...


  • Asia Career Kuantan, Malaysia

    **JOB SUMMARY** · When interacting with visitors, the greatest guest service staff will have an abundance of patience and will cheerfully and gracefully attend to all of their needs. · **MANDATORY REQUIREMENTS**: · - **HOTEL EXPERIENCE WILL BE AN ADVANTAGE**: · - **FRESH GRADUATE ...


  • Hotel Grand Continental Kuantan Kuantan, Malaysia

    Supervises and assists with all housekeeping activity in given areas of the hotel - Checks all vacant rooms, reports any discrepancy of rooms to Room Division Manager - Checks maids for appearance, uniform, deportments, etc - Checks all linen carts have ample linen, supplies and ...

  • Tomtek Malaysia Sdn Bhd

    Guest Ambassador

    20 hours ago


    Tomtek Malaysia Sdn Bhd Kuantan, Malaysia

    Guest Service Representatives are hospitality specialists who typically work at hotels. Their primary responsibilities include providing front desk services to guests, processing guest payments and acting as an information source on various matters. The Guest Service Officer is r ...

  • Tomtek Malaysia Sdn Bhd

    Guest Ambassador

    6 days ago


    Tomtek Malaysia Sdn Bhd Kuantan, Malaysia

    Guest Service Representatives are hospitality specialists who typically work at hotels. Their primary responsibilities include providing front desk services to guests, processing guest payments and acting as an information source on various matters. The Guest Service Officer is r ...


  • Swiss-Garden Beach Resort Kuantan Kuantan, Malaysia

    **Job Requirement**: · 1. Experience in daily Front Office operation. · 2. Able to work under pressure and shift work. · **Standard Job Responsibilities**: · 1. Process all guest room reservations whether booked individually or on a group basis. Keep proper records of reservation ...