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    Resort Front Office Manager - Pahang, Malaysia, Kuantan - Mangala Estate Boutique Resort

    Mangala Estate Boutique Resort
    Mangala Estate Boutique Resort Pahang, Malaysia, Kuantan

    Found in: Foundit MY A2 - 5 days ago

    Default job background
    Full time
    Description

    Overview:

    We are seeking a dynamic and experienced Front Office Manager for our Five Star Resort. The Front Office Manager will oversee room reservations, front office systems, supplies inventory, scheduling, forecasting, and department budget to maximize revenue. Front Office Manager need to ensure profitability, control costs, and quality standards to ensure overall guest satisfaction.

    Responsibilities:

    1. Ensure exceptional guest service by providing personalized attention and resolving any guest concerns or complaints.
    2. Maintain a high level of knowledge about the resort's facilities, services, and local attractions to assist guests effectively.
    3. Develop and implement guest service standards and procedures to enhance guest satisfaction.
    4. Oversee the daily operations of the front desk, including check-in, check-out, and guest registration processes.
    5. Monitor and manage room inventory to maximize occupancy and revenue.
    6. Collaborate with the sales and marketing team to optimize room rates, promotions, and packages.
    7. Generate revenue through upselling, cross-selling, and promoting resort services and amenities.
    8. Maintain effective communication channels with other departments, such as housekeeping, maintenance, and food and beverage, to ensure smooth operations.
    9. Coordinate with the sales and marketing team to promote the resort's packages and offers
    10. Implement training initiatives to ensure consistent service standards and continuous improvement

    Qualifications:

    • Bachelor's degree in Hospitality Management, Business Administration, or related field.
    • Proven experience as Front Manager or similar role in the hospitality industry.
    • Exceptional leadership and decision-making skills.
    • Strong understanding of resort management software (e.g: IFCA System, Opera)
    • Solid understanding of hospitality procedures and best practices.
    • Excellent problem-solving and customer service skills.
    • Proficiency in English & Bahasa Malaysia; knowledge of additional languages (Chinese, French, German) is a plus.
    • Flexibility to work in shifts, during weekends, evenings, and holidays.
    • CPR and First Aid certification is a plus.

    Physical Requirements:

    • Ability to stand for long periods
    • May be required to work in outdoor settings.
    • hands-on experience and thrive in practical, action-oriented person

    Equal Opportunity:

    Our resort is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, gender, sexual orientation, national origin, disability, or any other protected status in accordance with applicable law.

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