- POSITION SUMMARY
- To create and maintain a long-term relationship with the customers in order to achieve sales goals
- Represent the Brand in a positive manner while ensuring recurring business.
- Responsible for assisting customers with choices, assist and provide information about the product in question.
- Foster a positive, engaging and ethical working environment
- Achieve Individual sales and Store sales target.
- Achieve high service standards as per Mystery Shopper score card
- Achieve high retail standard and customer registration target as per score card
- Inventory Integrity , conducting stock counts as assigned schedule
- Personal Development, including E-Learning
- Work to hit individual sales and other store target.
- Execute sales strategies and action plans implemented by the Managers.
- Maintain a tight control on discounting and giveaways/ discontinued products
- Ensure all monies and sales transactions are accordance to the operation procedures.
- Keep abreast of product knowledge, sales & customer service whilst providing excellent WOW service experience to customers.
- Maintaining and upholding the company's image as a prestigious and luxurious brand at all times.
- Responsible to collect Customer Registration Card as per store target
- Work with the Manager to best handle customer complaints.
- To comply with Brand standards, company SOP and the Code of Business Conduct.
- Perform store opening and closing procedures and to ensure the process is in compliance with company SOPs.
- Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times.
- Ensure visual merchandising are implemented efficiently.
- Be vigilant and practice regular checks on staff movements during operating hours.
- Working together with Managers and floor to manage inventory and minimize stock losses
- Conduct daily, monthly stock count for store.
- Resolve discrepancies within 2-3 days and report all findings to Manager
- Monitor and coordinate receiving of merchandise and price tagging according to operation procedures
- Qualitative security measures to prevent theft and pilferage.
- Updating customer database on frequent basis.
- Responsible for all stock control documentation. Ensure timely and accurate submission.
- To support Managers in collating data for all reports pertaining to sales, customer service, accounts, logistics in a timely manner
- Any Ad Hoc reporting as required by the Managers.
- To have and maintain at all times competent product knowledge
- Complete E-Learning Modules on timely manner.
Retail Associate – Tumi - Kuala Lumpur, Malaysia - Valiram Group
Description
2. KEY PERFORMANCE INDICATORS :
3. KEY AREAS OF RESPONSIBILITIES
Drive the Sales
Achieve High Service Standards
Maintain Best Retail Standards
Inventory Integrity
Reporting
Personal Development