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    Quality Auditor - Malaysia, Kuala Lumpur - Telecontinent Sdn Bhd

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    Full time
    Description
    Job Responsibility

    • Monitor large volume of inbound calls, livechats & emails on a daily basis
    • Provided regular updates to team leaders, managers and Clients on quality metrics by scrubbing DSAT/CSAT
    • Provide feedbacks on strength and weaknesses of agents and to recommend ways to improve performance
    • Preparing for daily / weekly / monthly reports on agent performance
    • Survey Subject Matter Expert (SME) and responsible to provide improvement plan.
    • Compliance for the customer service team.
    • Applying calibration & coaching to improve quality assurance result.

    Job Requirements

    • Must have at least 1 yearsâ experience in QA - Contact Centre
    • Must able to communicate in English fluently
    • Above average skill handling MS office
    • Must possessed at least Diploma and above
    • Solid experience in effective usage of data analysis tools and statistical analysis

    Job Benifits

    Working Timing

    • Monday to Friday
    • 9.00am to 6.00pm

    Remuneration Package

    • Basic: RM RM3500.00
    • KPI allowance: up to RM500.00/month
    • Attendance allowance: RM100.00/month

    Working Location

    • Menara Tokio Marine Life, Jalan Tun Razak (KL)

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