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Kuala Lumpur

    Officer, Fraud Ops Analyst - Kuala Lumpur, Malaysia - Citi

    Citi
    Citi Kuala Lumpur, Malaysia

    1 week ago

    citi background
    Full time
    Description

    The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team.

    The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

    Responsibilities:

  • Perform short and long term forecasting analysis and standardized fraud analysis
  • Make judgments based on practice and precedence, and work within guidelines, under general supervision
  • Develop and maintain working knowledge of business/industry standards and practices
  • Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
  • Identify inconsistencies in data or results, and exchange information in a concise and logical way
  • Impact the business directly through the quality of the tasks/services provided
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

    • Qualifications:

  • At least 1 year experience in fraud or customer service (Cantonese-speaking)
  • Knowledge and previous experience in the Investigation and Fraud claims process
  • Experience in trend analysis and alerts in early fraud detection
  • Extensive knowledge of the Bank's Transactional Processing platforms
  • Proficient in Microsoft Office and Access
  • Consistently demonstrates clear and concise written and verbal communication
  • Demonstrated ability to remain unbiased in a diverse working environment
  • Can confidently speak in Cantonese

    • Education:

  • Bachelor's degree/University degree or equivalent experience

    • Job Family Group:

    Operations - Services

    Job Family:

    Fraud Operations

    Time Type:

    Full time

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