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    Client Development - Malaysia, Selangor - WOGI

    WOGI
    WOGI Malaysia, Selangor

    1 week ago

    Default job background
    Full time
    Description

    About the Role

    You are a relationship builder, working with our top clients to understand and support them in achieving their strategy and business goals.

    The position plays a critical role in ensuring client satisfaction, retention, and long-term success. By building strong relationships, providing exceptional support, and aligning the company's offerings with client needs, you contribute to the growth and profitability of the business

    Job Description/Responsibility

    • Onboarding and implementation of key accounts: Collaborate with clients during the onboarding process, ensuring a smooth transition and successful implementation of the company's products or services. This may involve providing training, guidance, and support to clients.
    • Relationship management: Act as the primary point of contact for our top clients, developing a deep understanding of their business needs, objectives, and challenges in order to support revenue growth. Maintain regular communication with clients to foster a strong relationship and address any concerns or issues they may have.
    • Customer success planning: Work with clients to define their goals and develop a customer success plan tailored to their specific needs. This may involve setting performance metrics, identifying key milestones, and creating strategies to drive value and achieve success.
    • Proactive support and problem-solving: Anticipate client needs and proactively provide support and guidance. Troubleshoot issues or challenges that clients encounter, working closely with internal teams to ensure timely resolution.
    • Upselling and cross-selling: Identify opportunities for upselling or cross-selling additional products or services to clients based on their needs and objectives, with the aim to increase the client's engagement with the company.
    • Customer feedback and advocacy: Gather feedback from clients regarding their experience with the company's products or services. Act as the voice of the customer internally, providing insights and suggestions for product improvements or enhancements. Encourage client advocacy and referrals.
    • Performance analysis and reporting: Monitor and track key performance indicators (KPIs) to evaluate the success and satisfaction of clients. Prepare regular reports and presentations as per the external governance process, to share insights and progress with clients and internal stakeholders.
    • Renewals and contract management: Collaborate with the account management team to ensure timely contract renewals. Proactively engage with clients to drive renewals and negotiate contract terms when necessary.
    • Campaign Management: Supporting the campaign team to curate effective campaigns that achieve the brief and attain strong return on investment (ROI) for the client.
    • Support with additional tasks assigned by the Head of Customer Success &Commercial, or Business Development & Campaign Lead.

    Requirements

    • Bachelor's degree in business, marketing, communication, or a related field is preferred
    • Previous experience in a client-facing role with upselling and revenue development responsibilities, such as account management, customer success, or client services.
    • Proactive problem solvers, capable of identifying and addressing client issues and challenges.
    • Campaign development experience, able to understand a client brief and translate it into a proposal with ROI.
    • Analytical skills and ability to think critically and strategically is valuable in providing customized solutions to clients.
    • A solid understanding of the company's products, services, and industry is necessary to effectively communicate and align with client needs.
    • Strong organizational skills and the ability to manage multiple client accounts simultaneously are important for success in this role.
    • Able to prioritize tasks, meet deadlines, and adapt to changing client needs is crucial.
    • Natural people person - enthusiastic individual with a go-getter attitude , immediately bond with others and are able to quickly build strong relationships
    • A start-up attitude â highly collaborative and able to display roll-up-your sleeves attitude.
    • Team Player with the ability to work with different functions in a fast paced environment and constantly evolving environment. Able to work independently when required.
    • Willingness to learn and adapt to changing client needs and market dynamics is highly valuable.
    • Keeping up-to-date with industry trends, competitors, and market changes can enhance the ability to provide valuable insights to clients.

    You will love this role if you are:

    • An owner. You take up problems in your immediate vicinity and solve them. You also advocate for our values and culture, both internally and externally.
    • Willing to jump into projects and situations with ambiguous details in multiple domains, and make sense of the chaos
    • Hungry, with a willingness to go after knowledge and learning to the best of your ability
    • Strong in negotiation and persuasion, enjoy networking sessions and thrive in making real connections happen

    About us:

    Wogi empowers success by creating incentive-driven behavior. We are a digital provider of rewards as a service, enabling rewards, loyalty & incentive programs in real-time for customers, employees, or channel partners via cashless payment products. The company offers a rich content portfolio of cashless products tapping into a digital (eco)system that connects consumer brands, local enterprises, and end consumers. The company was founded in 2015 and currently operates across Singapore, Malaysia, Thailand, Hong Kong, Indonesia, Philippines, Vietnam, Sri Lanka and growing in the region.

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