- Work with the SCM leadership team in operationalising and optimising the institution's policies, procedures and processes.
- Work in collaboration with internal stakeholders such as policy owners and process owners to increase adoption rate as well as nurturing the culture of excellence.
- Create, maintain and enhance the system or platforms for policies, procedures and processes knowledge dissemination. This includes but not limited to:
- Build, maintain and enhance Sharepoint sites or any other suitable system,/platform for policy repository and awareness.
- Upload and maintain documents in the repository.
- Create contents to disseminate policy and processes information to all staff, including media contents.
- Design, maintain and enhance the Chatbot workflows (using Microsoft Power Virtual Agent).
- Explore new features and innovative methods to engage and enhance user's experience.
- Compile, monitor, analyse and respond to feedback from users.
- Provide advisory services to and collaborate with internal stakeholders to administer policy and process documentation and awareness initiatives.
- Carry out any other duties and responsibilities that may be assigned from time to time.
- Possess a good knowledge and understanding of Microsoft Sharepoint, Microsoft 365, web-based applications and other application tools.
- Ability to learn and acquire knowledge independently and quickly.
- Possess experience in troubleshooting application-related problems.
- Possess ability to manage complex information and processes through the use of analytical and information management skills.
- Knowledge of the higher education industry including the relevant statutory and regulatory requirements and processes would be an added advantage.
- Good intrapersonal and interpersonal skills.
- Possess good written and oral communication skills.
- Passionate about Organisational Excellence in Education Industry
- Independent and self-motivated
- Driven and dynamic individual with strong initiative and sense of responsibility
- Resourceful and committed
- Creative and innovative thinking
- People and results oriented
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Senior Executive - Malaysia - Taylor's Education Group
Description
JOB PURPOSE
The Senior Executive - Policy & Framework is responsible for the administration and coordination of policy, framework, and standards to support the realisation of Taylor's University and College's mission and objectives which include elevating the institution's organisational performance. In addition, the Senior Executive is responsible to operationalise the institutionalisation of policies and processes across the organisation to enhance process maturity and embed a culture of excellence.
KEY RESULT AREAS / RESPONSIBILITIES
KEY COMPETENCIES
JOB SPECIFICATIONS
Minimum Qualification
Bachelor's Degree (preferably in Computer Science/Information Technology or equivalent) or professional qualification with over three (3) years of relevant work experience.
COMPETENCIES (BEHAVIOURAL)
