- Financial – Ensure the team achieves Service Level Agreements (SLA) and maintain cost effective management
- Customer – Plan and organize Contact Center (CC) activities to meet and exceed customer standards and expectations
- Operational Performance – To satisfy our customers and shareholders, to excel in business process
- People – To achieve our goals and contribute to organization learning and innovation process.
- Deliver world class customer service via telephone
- Provide a polite, professional and accurate response
- Manager customer's expectations and display ownership for customer's requests
- Liaise with appropriate departments to resolve issues brought up by customers
- Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers
- Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate
- Undertake any other works and duties allocated by management as and when required
- At least Diploma or Degree in any field from a recognized college or university
- Preferably 1 year of working experience in a call center and/or customer service role in the servicing industry.
- Experience in handling international calls will be an added advantage.
- Fresh graduates who are looking for challenges in customer service are encouraged to apply.
- Good command of spoken and written English. Ability to speak and write Mandarin and/or Chinese dialects is an added advantage.
- Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening skills.
- Enthusiastic, self-motivated and able to succeed in a fast pace customer focus environment.
- Pleasant, patience and self-discipline.
- Successful candidates will be provided with comprehensive training in Malaysia and/or Singapore.
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Contact Centre
1 week ago
Aisling Consulting Sdn Bhd Kuala Lumpur, Malaysia**Job Scope**: · 1. Attending to inbound calls only and assisting customers inquiries · 2. No Sales and outbond call required. · 3. Ad-hoc assignments or tasks assigned by Supervisor. · ------ · - **Location**: Jalan Raja Laut KL & Jalan Ampang (Near Public transport) · ------ · ...
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Hewlett Packard Kuala Lumpur, MalaysiaThe Call Centre Manager oversees all affairs of the Call Centers, with various Program managers to ensure the below functions are met: · **What a **Contact Centre Manager** does at HP**: · - Devise and Implement Call Centre V2.0 to make us Future Ready Proof · - Understand busine ...
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Contact Centre Advisor
7 hours ago
Agensi Pekerjaan Hiredsearch Services Sdn Bhd Kuala Lumpur, Malaysia**Contact Centre Advisor**: · Permanenet Role - **Shift Rotation: 24 hours rotation** · **Key Responsibilities**: · - Escalate enquiry to other relevant departments, follow-up and keep customer informed consistently. · - Update enquiry details and claim documents into system. · * ...
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Customer Contact Centre
2 days ago
Aisling Consulting Kuala Lumpur, MalaysiaShift Allowance: 2 cycle RM260, 3 Cycle: RM300 · - Performance bonus. · - Travel Allowance - From your house to work (by mileage) · - Annual Leave, Medical Leave, Hospitalization Leave (as Employment Act). · - EPF, Socso and SIP. · - Medical Insurance. · - Training provided - 2 w ...
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Contact Centre Advisor
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Agensi Pekerjaan Hiredsearch Services Sdn Bhd Kuala Lumpur, Malaysia**Contact Centre Advisor (Singapore CS)**: · Permanenet Role - **Shift Rotation: 24 hours rotation** · Willing to work in Cyberjaya · **Key Responsibilities**: · Shift Rotation: 24 hours rotation | 5 days / week (Mon-Sun on rotation basis) · - Escalate enquiry to other relevant d ...
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Contact Centre
1 week ago
Al-Futtaim Ampang, Malaysia**Job Scope**: · - Administrative tasks. · - Ad hoc tasks. · **Requirement**: · - Good working attitude and punctuality. · - Average command of English. · - 2 shifts: Monday to Friday (8am to 5:15pm / 10:30am to 7:15pm) & Saturday (9am to 12pm) · - Renewable contract · - Note: 3 ...
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Contact Centre Service
1 day ago
HSBC Kuala Lumpur, Malaysia-Job description · **Some careers have more impact than others.** · If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. · **Wealth and Personal Banking** is our new global business combining Retail Banking and Wealth M ...
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Contact Centre Advisor
1 day ago
HiredSearch Kuala Lumpur, Malaysia**WORK LOCATION: CYBERJAYA** · **Monday - Friday (If business required, may work on Saturday once a month - pay as OT rate/Transport Claimable)** · **8.30am · - 5.30pm / 10am - 7pm** · **Key Responsibilities: Hotline Operation** · - Handles inbound calls on customer enquiries and ...
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Contact Centre Executive
2 days ago
PP Insurance Consultants Malaysia Sdn Bhd Kuala Lumpur, Malaysia**Job Highlights** · - 5 days work week (Mon to Fri, 9am to 6pm) · - Permanent role · - Immediate vacancy · **Responsibilities** · - Update complete and accurate information on customer interaction in the **Customer Relationship Management (CRM) **system · - Ensure effective and ...
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Executive, Contact Centre
3 days ago
Prudential plc Kuala Lumpur, MalaysiaPrudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our peop ...
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Executive, Contact Centre
2 days ago
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Contact Centre Executive
1 day ago
EPS Ventures Sdn Bhd Kuala Lumpur, Malaysia**Key Responsibilities**: · The essential duties and responsibilities for the incumbent are as per below: · - Deliver world class customer service via telephone. · - Provide a polite, professional and accurate response. · - Manage customer's expectations and display ownership for ...
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Contact Centre Executive
1 day ago
PP Insurance Consultants Malaysia Sdn Bhd Kuala Lumpur, Malaysia**Job Highlights** · - 5 days work week (Mon to Fri, 9am to 6pm) · - Permanent role · - Immediate vacancy · **Responsibilities** · - Update complete and accurate information on customer interaction in the **Customer Relationship Management (CRM) **system · - Ensure effective and ...
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M, Contact Centre
7 hours ago
United Overseas Bank (Malaysia) Bhd Kuala Lumpur, Malaysia**About UOB** · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking ...
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Executive Call Centre/ Contact Centre
7 hours ago
AEON Credit Service (M) Berhad Bangsar South, Malaysia工作亮點: · - 靠近輕軌/地鐵站 · - 特別尋找有才華的候選人 · - 盡快開始 · 工作職責: · - 在周轉時間內處理客戶的請求、詢問和投訴時提供高水準的客戶服務體驗。 · - 有效、及時地提供首次呼叫解決方案。 · - 以有效率、有禮貌和專業的方式處理客戶的詢問。 · - 能夠在團隊環境中獨立工作,在缺乏客戶跟進(即所有權)的情況下支援團隊成員。 · 職位需要: · - 任何相關學科的學士學位/文憑。 · - 具有客戶服務/呼叫中心/信用卡銷售/銀行或金融業背景的經驗將是一個額外的優勢。不過,也歡迎應屆畢業生申請。 · - 具備電腦知識並精通 ...
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Executive Call Centre/ Contact Centre
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Executive Call Centre/ Contact Centre
7 hours ago
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Team Leader Contact Centre
2 days ago
Telecontinent Sdn Bhd Kuala Lumpur, Malaysia**Requirements** · - **Mandarin Speaker**: · - **English fluency [Mandatory]**: · - Minimum Diploma holder · - **MUST **at least 3 years to 4 years' experience in contact centre industry · - Minimum one year experience in supervisory roles · - Basic excel knowledge · **Job Scope* ...
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Team Leader Contact Centre
2 days ago
Telecontinent Sdn Bhd Kuala Lumpur, Malaysia**Requirements** · - Must fluent in **Mandarin**: · - **English fluency [Mandatory]**: · - Minimum Diploma holder · - **MUST **at least 3 years to 4 years' experience in contact centre industry · - Minimum one year experience in supervisory roles · - Basic excel knowledge · **Job ...
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Team Manager, Contact Centre
2 days ago
OCBC Bank Kuala Lumpur, Malaysia**Team Manager, Contact Centre (HUB)** **-** **(**230001NX**)** · - Manage the day-to-day planning and operations of the Contact Centre. · - Support the department in delivering the Service Level Agreement(SLA) and achieving the Key Performance Indicators. · - Lead and inspire a ...
Executive, Contact Centre - Malaysia, Kuala Lumpur - Prudential Services Asia
Description
Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.Job Purpose
The incumbent is responsible to provide an efficient and a high quality telephone servicing facility to customers (agents and policyholders) by meeting and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team:
The essential duties and responsibilities for the incumbent are as per below