- Support the definition of the Operating Level Agreement (OLA) in the support Model
- Support the definition and measure against service level targets/key performance indicators (KPIs) for the suppliers
- Ensure that supplier performance meets or exceeds service level targets.
- Identify opportunities for re-organization of service operations to increase value by reducing costs or improving quality
- Agree on the Service Scope of Service and associated Service Level Agreements (SLAs)
- Support the strategy of standardization, centralization, utilization of ITS as key vendor while maintaining or lowering the support cost per unit.
- Solution efficiency and differing ways of delivering the Service (i.e., SaaS)
- Onboard of new solutions (i.e., Cloud solution)
- Provide guidance on service operations strategy and standards.
- Supporting the business running operations, when appropriate
- Deep and b road understanding of the Logistics / Supply Chain marketplace
- Excellent knowledge of ITS and CoE's for other DSC domains
- Deep and broad knowledge of key strategic products within the logistics environment
- Acting as SME (subject matter expert) for the service Delivery area in the landscape
- Excellent Blue Yonder / Manhattan WMS technology knowledge (training will be provided to get to proficient level)
- At least +9 years of multi-disciplined IT experience including:
- Experience in large and sophisticated IT organizations with high volume / high transaction environment
- Service management experience in multiple IT Products
- Extensive experience in supporting and maintaining complex IT solutions with business unit and customer facing environment
- ITIL 4 certification at least in Foundation level
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Service Manager
6 days ago
Rentokil MalaysiaWe are looking for a motivated, dynamic **Service Manager **to join our team based in Butterworth. Your responsibilities will be to manage and control the Service Department in a consistent manner to fulfil the Branch's contractual obligations while operating within the confines ...
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Assistant Service Manager
2 days ago
Rentokil MalaysiaWe are looking for a motivated, dynamic **Assistant Service Manager **to join our team based in JB. Your responsibilities will be to manage and control the Service Department in a consistent manner to fulfil the Branch's contractual obligations while operating within the confines ...
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Service Delivery Manager
1 week ago
Ascentis Pte Ltd MalaysiaCOMPANY DESCRIPTION · **About **Ascentis** · Unlock Your Potential with a Growing and Dynamic Company. · At Ascentis, we are proud to be a leading CRM, digital, and social company with a track record of excellence. With over 50 prestigious awards under our belt, we have establish ...
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Field Service Manager
1 day ago
Onto Innovation MalaysiaOnto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and pa ...
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Service Delivery Manager
2 days ago
ValueLabs MalaysiaExpires on · : · - May, Job Code · : · - 9725**Malaysia**: · - Experience · : · Years- Location · : · - Malaysia**Responsibilities**: · - Business reviews with assigned clients and Account Managers.- Perform regular risk and trend analysis to help customers identify and mitigate ...
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Facility Services Manager
6 days ago
OCBC Bank Malaysia**Facility Services Manager** **-** **(**230001JS**)** · - Attend to BUs' requests, coordinate, troubleshoot, follow up till closure with internal and external parties on: · - Facility related services - furniture, leased machine, fixed asset disposal/ transfer · - Office access ...
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Service Manager, Gwbpb
1 week ago
CIMB Group Malaysia**Key Responsibilities** · - Ensure completion of PB clients' transactions related to FD and CASA. · - Respond to any queries/complaints by PB clients and keep the PB Relationship Managers (PBRMs) updated on the progress. · - Cross-sell other Consumer Banking products (credit car ...
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Trade Services Manager
2 days ago
RHB Banking Group MalaysiaWorking Hour · - Regular Hours · - Monday - Friday- Business Area- Location- Description · **Primary Objective**: · Mentor and guide a team of Trade Services Specialists to achieve the following targets · - Drive Multi Trade Line utilization to maximize fee income. · - Ensuring e ...
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Project Manager- Financial Services
4 days ago
Two95 International Inc. MalaysiapROJECT MANAGER · CHINESE PREFFERRED · TRAVEL TO CHINA OFTEN · **Role Overview**: · - Initiates the project, obtaining authorization to start the project and scope the project. Engages the project Sponsor and Steering Committee · - Plans effectively around delivery constraints an ...
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Service Manager
5 days ago
Persolkelly Malaysia Full timeJob Summary: · Responsible for the efficient and profitable operation of the service department while ensuring a high level of customer satisfaction. · This position manages fiscal and operational activities efficiently within the department and organizes and supervises all servi ...
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Service Manager
3 days ago
Hampton's Resourcing Limited Malaysia Full timeThis is a really great opportunity to work for an organisation that really cares about their staff and values hard work, with great rates of pay and company benefits · Hampton's are working in partnership with our Client a well-known and respected Adult social care provider. As a ...
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Service Coördinator(2)
2 days ago
Terberg Tractors Malaysia MalaysiaLocatie: Lopik_ · Zie jij uitdaging in een functie waarbij je zowel de klant als je eigen monteurs tevreden wil houden, dan ben jij de Service Coördinator die wij zoeken voor onze Service afdeling. · Als Service coördinator ben je de contactpersoon van de Service afdeling. Je ben ...
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Assistente de Gerente de SPA
1 week ago
Club Med MalaysiaDesfrute de um ambiente de trabalho excepcional: espaços de última geração com um design refinado e elegante. Um momento de relaxamento com vista para o pôr do sol, um tratamento com óleos essenciais após uma caminhada ou um dia nas pistas... · O Spa do Club Med tem aquele toque ...
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Manager, IT Operations-malaysia
1 week ago
Lazada MalaysiaLocation: · **Malaysia** · - Department: Technology- Location: Malaysia- Team and Role Introduction: · - Corporate IT Manager role is critical in overseeing and coordinating the activities of the IT department to ensure the efficient functioning of technology systems and infrastr ...
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Service Quality Analyst
6 hours ago
Singtel Malaysia**Service Quality Analyst**: · **Date**:18 May 2024 · **Location**: Regional Delivery Centre - Malaysia, Malaysia · **Company**:Singtel Group · - At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environme ...
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Vice President, Gapm
2 days ago
CIMB Group MalaysiaFacility Services · - Drive and implement Hard Services and Soft Services at all Head office buildings to enhance the office environment quality within acceptable service level standards by planning and implementing a systematic Preventive, Corrective and Planned Maintenance prog ...
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Customer Service Officer
2 days ago
RHB Banking Group MalaysiaWorking Hour · - Regular Hours · - Monday - Friday- Business Area- Location- Description · **Primary Objective**: · - Provide leadership and management to the branch: · - To manage and lead branch operations and ensure smooth running of branch day-to-day operations · - Create and ...
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Project Manager
1 week ago
Vertiv Co. Malaysia**Who we are**: · Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better ...
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Duty Supervisor, Aircraft Services
1 week ago
Malaysia Airline Malaysia**Job Title**: · Duty Supervisor, Aircraft Services · **Reports To**: · Duty Manager Aircraft Services · **Role Purpose**: · - The Aircraft Service Duty Supervisor is responsible for the efficient use of resources to ensure operational performance. He is responsible to promote an ...
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Workshop Manager
1 day ago
Menta Construction Sdn Bhd MalaysiaResponsibilities of the role: · - Lead, mentor and manage a team of technicians, providing guidance, training and support to ensure their technical skills are up-to-date and their performance aligns with departmental goals. · - Plan, coordinate, and oversee all aspects of worksho ...
Senior Service Manager - Malaysia - DHL Express (Malaysia) Sdn Bhd
Description
About us
Are you a motivated, organized person seeking an exciting and rewarding opening in a fast-paced environment Would you enjoy being part of a committed team that works together to create a relevant, important difference in the lives of our customers and employees If you're looking for change, and you're ready to make changes ... we're looking for you.
As the Senior Service Manager, you will be accountable for the delivery of the Blue Yonder / Manhattan WM services. As the Senior Service Manager, you will govern of the daily RUN for the Global Blue Yonder / Manhattan WM platform (including major business escalations), definition of RUN continual improvement and stabilization plan and manage the implementation of the support strategy across the different support tiers (L1 / L2 / L3). You will also drive the innovation roadmap for the service (RUN) Operational Vendor Management for the key support vendors.
