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    Customer Service Representative - Penang, Malaysia - Teleperformance Malaysia Sdn Bhd

    Teleperformance Malaysia Sdn Bhd
    Teleperformance Malaysia Sdn Bhd Penang, Malaysia

    5 days ago

    Default job background
    Full time Customer Service / Support
    Description
    Who is Teleperformance Malaysia

    Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to
    Responsibilities
    • Handle pre and post reservation inquiries by phone, e-mail and fax;
    • Handle customer requests by phone and e-mail;
    • Modify, change and/or cancel existing reservations;
    • Make outbound calls to hotels/guests to arrangement special requests;
    • Act as liaison between guest and hotel to resolve complaints;
    • Manage relationships with hotels by providing high levels of customer service and account management support.
    Requirements
    • Excellent communication skills in language required; English & Cantonese
    • Excellent commercial understanding.
    • Problem solving.
    • Sense of responsibility.
    • Independent and customer friendly.
    • Experienced with Customer Care, internet and hotel industry;
    • Available for changes in shift schedule on a monthly rotation schedule or as business needs require.
    Â#FastPaced #Fun #Diversity #BestPlaceToWork #WorkLifeBalance #GenZ #Dynamic #FreshGrad #KickStartYourCareer #WorkHardPlayHard
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