IT Business Analyst Salesforce - Malaysia, Selangor - hilti

hilti Malaysia, Selangor

4 days ago

Full time

Description

What's the role

You will be a part of one of our biggest programs called 'Systematic Account Development' which is fully embedded into the new company strategy and a truly global initiative focusing on superior Customer Relationship Management. Your focus will be on Salesforce Sales Cloud whose goal is to provide cutting-edge processes and features to support our internal sales teams. With innovative and user-centric features embedded into our Salesforce CRM tool, our sales teams are able to help our customers realize the full potential of our Hilti products on the job sites.

What does the role involve

As a Business Analyst, your role is to understand business requirements, design solution proposals and implement as well as support them in the respective systems. You will be part of an international scrum team, leveraging agile methods while creating strong impact to our customers. Systematic Account Development is an essential part of how we manage our sales processes and enable customers to benefit fully from Hilti products. The team is taking care of implementing and maintaining solutions in Salesforce that gives all stakeholders full transparency about sales opportunities. While your primary technology focus will be on Salesforce Sales Cloud, you will get in touch with other technologies supporting those processes such as SAP S4 HANA, Salesforce Service Cloud, Microservices on AWS and others.
We have an excellent mix of people, which we believe makes for a more vibrant, more innovative and more productive team.

What do we offer

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative and more productive team.

What you need is:

Show us what you're made of and we'll offer you opportunities to move around the business - to work abroad, experience different job functions and tackle different markets. It's a great way to find the right match for your ambitions and achieve the exciting career you're after.
We have a very thorough people review process, unlike any we know of in any other business. We can pair talent with opportunities - developing our people in their current roles or challenging them to work in new ways or in new places. It's how we find the right fit, further our teams personally and professionally, get the best value for each employee and increase the job satisfaction. Additionally, we offer you a wide range of benefits.

Why should you apply

At least Bachelor's degree in computer science, software engineering, information technology or related fields.
At least 5+ years of experience in dealing with cloud software (ideally Salesforce), business process management and agile methods.
Strong communication skills with excellent English and interpersonal skills to manage change and perform in a global matrix environment and demonstrated ability in stakeholder management.
You have a passion for marketing, sales and service business process design, paired with an interest in CRM software.
Strong willingness and ability to learn.