- Manages a small team responsible for hardware installation, configuration, and optimization.
- Lead regular service review and SLA performance with vendors/supplier and ensure the ongoing management of performance, quality, cost, contractual commitments.
- Set and ensure compliance of data centre policies, guidelines, and procedures to meet operations service and control.
- Responsible for the structured cabling demand and supply and advice the stakeholders on the industry standards and tardiness of the cables in the Data Hall.
- Cost control on monthly data centre and utility charges and ad-hoc services based on allocated budget.
- Review and implement improvement in the utilization of data centre facilities.
- Manage the demand for data centre rack/space request and utilization.
- Review maintenance of electrical power, air conditioning, humidity control, fire detection and suppression, and other environmental system which are necessary for the smooth and continuous operations of the data centre.
- Ensure data centre compliance of local and regional regulatory requirements, e.g. BNM (GPIS 1), MAS (TM Guidelines & TVRA), Suruhanjaya Tenaga (Electricity Regulations)
- Ensure data centre facilities are based on industry standards and certified by relevant authorities/bodies e.g. TIA-942, Uptime Institute (data centre tier) and ASHRAE (cooling).
- Evaluating the impact of planned organisational change, include identifying the risks and developing risk mitigation strategies.
- Leading change management work streams with a structured methodology / process.
- Supporting development of communications relevant to change initiatives.
- Ensure policy and procedures are in place to ensure a controlled and secure change implementation and migration.
- Performs other duties as assigned by Head of Data Centre.
- Qualifies to Degree Level (or equivalent) in Electrical and/or Mechanical Engineering with a minimum of 3 years' direct industry experience or a minimum of 5 years' experience at Electrical or Mechanical in a critical environment combined with supervisory/management experience.
- Detailed understanding and experience of the electrical and mechanical system used in a data center environment, including: Feeders, Transformers, generators, Fuel Systems, Switchgear, UPS Systems, Battery Bank, ATS/STS units, PDU/PMM units, air handling units, fire suppression system, and fire alarm system.
- Prior supervisory management experience including team management, work scheduling, and performance review.
- Excellent verbal, written and interpersonal communication skills, with the ability to communicate intelligently and effectively with people at various levels.
- Ability to solve practical problems and deal with variables in situations where only limited standardization exists.
- Able to work in a high pressure environment and willing to take up challenges.
- Pleasant disposition, hardworking, a sense of urgency and willingness to learn.
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Description
Service Operations Lead is responsible for the day-to-day Data Centre Facilities maintenance, structured cabling and change management governance control. The roles include in ensuring the performance, availability, and the physical security aspects of the Data Centre Facility.
Job Responsibilities: