- Serve as the primary point of contact for key clients, building strong, long-lasting relationships based on trust and mutual success.
- Understand clients' business objectives, challenges, and opportunities to tailor solutions that meet their needs.
- Conduct regular meetings and check-ins to assess client satisfaction, address concerns, and identify opportunities for upselling or cross-selling additional services.
- Collaborate with internal teams, including product development, marketing, and customer support, to deliver innovative solutions that add value to clients' businesses.
- Identify opportunities for process improvements and optimisation to enhance the client experience and increase efficiency.
- Act as a strategic advisor to clients, providing insights and recommendations to help them optimise their payment strategies using our products to achieve their business goals.
- Develop and execute strategic account plans to drive transaction volume and revenue growth.
- Proactively identify opportunities to expand the scope of services offered to clients and negotiate upsells.
- Monitor key performance indicators and metrics to track client retention and take proactive measures to mitigate churn.
- Stay informed about industry trends, competitor activities, and regulatory developments that may impact clients' businesses or the payment landscape.
- Leverage market insights to anticipate client needs and position the company as a trusted advisor and industry leader.
- Prepare regular reports and presentations for internal stakeholders and clients, summarising account performance, trends, and opportunities.
- Conduct in-depth analysis of client data and transactional patterns to identify opportunities for optimisation and revenue growth.
- An entrepreneurial mind-set with a drive to succeed
- Proven track record of success in a similar role, with a minimum of 3 years of experience in account management (preferably with the fintech, tech or payments industry).
- Excellent communication and interpersonal skills, with the ability to build rapport with clients at all levels of an organisation.
- Strategic thinker with the ability to identify opportunities for value creation and revenue growth.
- Results-oriented mindset with a focus on delivering exceptional customer service and driving measurable outcomes.
- Analytical skills and proficiency in data analysis tools and techniques.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Fluency in Malay and/or Mandarin is desirable
Key Account Manager - Malaysia, Kuala Lumpur - Curlec by Razorpay
Description
About Us
Curlec is a full-stack payments solution that makes it easy for businesses of all sizes to collect payments, automate payouts and take control of their cash flow.
Today, Curlec is part of the Razorpay group - India's leading Payments and Banking Platform for businesses. The company serves over 10 million businesses and is backed by some of the world's marquee investors that include Sequoia Capital India, Tiger Global, Lone Pine Capital and TCV, and was part of the prestigious Silicon Valley tech accelerator, Y Combinator.
About the Role
We are seeking a highly motivated and experienced Key Account Manager to join our dynamic team. The Key Account Manager will play a crucial role in managing and nurturing relationships with our key clients, ensuring their satisfaction and driving value for both the client and the company. This role requires a strategic thinker with strong communication skills and an ability to execute on tasks in an efficient manner. Your responsibilities will include:
Client Relationship Management:
Value Creation:
Revenue Growth and Retention:
Market Intelligence:
Reporting and Analysis:
Reporting to: Head of Key Accounts
Requirements and Qualifications