Jobs
>
Klang

    Head of After Sales - Malaysia, Selangor - GatedTalent - Connecting Top Executive Search Firms And Executives

    GatedTalent - Connecting Top Executive Search Firms And Executives
    GatedTalent - Connecting Top Executive Search Firms And Executives Malaysia, Selangor

    5 days ago

    Default job background
    Full time
    Description
    Responsibilities :

    • Knowledgeable on all aftersales processes (e.g workshop, parts sales, warranty and service) and etc.
    • Recruit, interview, train, guide and monitor the whole team members in aftersales department – to ensure the operations smoothness.
    • Plan, organise and implement aftersales marketing campaigns.
    • Drive team to promote parts and services.
    • Analyse market potential and market exhaustion.
    • Applies management and strategy tools and methods (e.g market analysis, SWOT, change management, budget planning, resource planning, target settings).
    • Prepares and manages the annual operating budget of the after-sales department and annual after sales budget for principal.
    • Plans department objectives as per Company KPI.
    • Ensures all after sales reports are submitted to principal and meet the date line.
    • Manage and Lead the Service Department to deliver quality service and maintain customer satisfaction in After-Sales.
    • Must be able to plan for expansion and to improve on the existing processes.
    • Must have the initiative to push for service excellence and for profitability.
    • The incumbent has to be focused on performance.
    • Able to harness the talents of the team and to be able to solve daily issues.
    • Must be committed to the tasks given and is willing to spend time to mould and guide staff as well as to meet with higher management to discuss operational issues.
    • Responsible to perform any other duties requested by Management / Company.

    Requirements :

    • Minimum Diploma in Business or equivalent with 5 years of experiences as a Head of Aftersales Manager in the automotive industry.
    • Preferable with mechanical / technical / engineering background.
    • Required language(s): Bahasa Malaysia, Mandarin, English due to business nature.
    • Proficient in Microsoft Office.
    • Initiative, Proactive and Result driven.
    • Resourceful and strong problem solving skills
    • Excellent interpersonal and communication skills in English.
    • Strong relationship management and influencing skills
    • Planning, organization and problem-solving skills.
    • Excellent analytical and decision making skills
    • Must willing to work in Puchong, Setia Alam or Bukit Tinggi Klang.

    #JPKR

    #JPKR
  • Agensi Pekerjaan Seer Sdn Bhd

    After- Sales Service Manager

    17 hours ago

    Agensi Pekerjaan Seer Sdn Bhd Shah Alam, Malaysia

    **About the job After · - Sales Service Manager**: · **Position: After · - Sales Service Manager** · **Salary Up To RM35000** · **Location: India Branch** · **Job Descriptions**: · - 分公司售后服务平台搭建、服务商的建设和团队管理;Manage the after-sales team and service providers, and build the after-sa ...

  • HISAKAWORK S.E.A SDN BHD

    After Sales Enginner

    4 days ago

    HISAKAWORK S.E.A SDN BHD Subang Jaya, Malaysia

    **Responsibilities** · - Well understand of company product, business practices and clearly articulate technical capabilities and give technical demonstrations · - Responsible for sales of company product and services to existing and new customer · - Responsible for following up ...

  • Agensi Pekerjaan Seer Sdn Bhd

    After- Sales Service Manager

    1 day ago

    Agensi Pekerjaan Seer Sdn Bhd Shah Alam, Malaysia

    **Position**: After · - Sales Service Manager · Salary Up To RM35000 · **Location**: India Branch · **Job Descriptions**: · 分公司售后服务平台搭建、服务商的建设和团队管理;Manage the after-sales team and service providers, and build the after-sales service platform; · 基于公司及总部的管理框架,在分公司落地各项服务政策、流程和制度;Bas ...

  • Truckquip Sdn Bhd

    Manager, After Sales

    2 days ago

    Truckquip Sdn Bhd Seri Kembangan, Malaysia

    **Overview**: · **Responsibilities**: · **Customer Relationship Management**:Build and maintain strong relationships with clients to understand their after-sales service needs and expectations. · Address customer inquiries, concerns, and complaints promptly and effectively. · **S ...

  • ACO Tech Sdn Bhd

    After Sales Intern

    1 week ago

    ACO Tech Sdn Bhd Kuala Lumpur, Malaysia

    Assist in daily operation of After Sales department · - Provide daily support on Salesforce system · - Provide support on office work and documentation · **; Requirements**: · - Bachelor in any engineering related field · - Min 5-6 months internship period is preffered · - Final ...

  • Gree Air Conditioner (M) Sdn Bhd

    After Sales Services

    3 days ago

    Gree Air Conditioner (M) Sdn Bhd Kuala Lumpur, Malaysia

    **Job Overview** · The After Sales Services role is pivotal in managing after-sales affairs both domestically and internationally. It involves addressing customer complaints, improving satisfaction, and overseeing repair feedback cases. The position requires proficiency in managi ...

  • ARBA Travel and Tours

    After-sales Associate

    5 days ago

    ARBA Travel and Tours Putrajaya, Malaysia

    **Your Mission** · - You are responsible for delivering **gold-standards customer experience** by designing the perfect ARBA Customer Journey during Pre-Trip, During Trip & Post-Trip. · **Skillsets & Requirement** · - **Empathy is a must**: ARBA Travel's Customer Experience needs ...

  • FirstWorks Group Sdn. Bhd.

    After Sales Manager

    3 days ago

    FirstWorks Group Sdn. Bhd. Kuala Lumpur, Malaysia

    As the Aftersales Manager, you will be responsible for leading and managing all aspects of the aftersales department. This includes service, parts, customer service, and warranty departments. Your primary goal will be to enhance customer satisfaction, maximize profitability, and ...

  • Beko Appliances Malaysia Sdn Bhd

    After-sales Service Technician

    6 days ago

    Beko Appliances Malaysia Sdn Bhd Kuala Lumpur, Malaysia

    After-sales service technicians provide after-sales service support to customers, such as the installation, maintenance and repair of the sold products. They take corrective actions to ensure customer's satisfaction, resolve technical product-related issues and write customer sum ...

  • SE Active Sdn Bhd

    After Sales Service Executive

    3 days ago

    SE Active Sdn Bhd Bangsar, Malaysia

    Technogym Malaysia is looking for a dynamic and skilled Technical Project Executive to join our After-Sales Department. You will play a crucial role in managing and resolving technical queries, problems, and issues from our valued clients in an efficient manner. This role require ...

  • CORSA IMPORTS SDN BHD

    After Sales Services Advisor

    5 days ago

    CORSA IMPORTS SDN BHD Sri Hartamas, Malaysia

    Job Title: Services Advisor · **Job Type**: Full Time · Work Mode: On-site · Location: Kuala Lumpur, Malaysia · Minimum Qualification: Bachelor's degree · Years of Working Experience: 1-3 years · Salary Range: RM RM 4000 · **Job Description**: · We are currently seeking a dynamic ...

  • UCSI Auto Sdn Bhd

    Car After Sales Manager

    3 days ago

    UCSI Auto Sdn Bhd Cheras, Malaysia

    Manage the service and parts departments of the dealership. · - Develop and implement effective after-sales service strategies and community events to ensure customer satisfaction and retention. · - Manage the after-sales budget and finances to ensure profitability. · - Ensure th ...

  • MN Wheels Sdn Bhd

    Service Advisor

    1 week ago

    MN Wheels Sdn Bhd Klang, Malaysia

    Print detailed Service Order (SO) using a standard Task List. To obtain a signature from the customer for the approval of all jobs to be done. Prepare cash repair estimate/quotation for accident damage. Advise customers concerning vehicle maintenance, accessories, and technical p ...

  • MN Wheels Sdn Bhd

    Service Admin

    1 week ago

    MN Wheels Sdn Bhd Klang, Malaysia

    Office clerks are responsible for performing clerical and administrative duties in an office setting and support of business operations within a department. Provide daily summary report (service input / revenue / warranty claim / cash). Record any deposit by customer, Issue Purch ...

  • Hunters International Sdn Bhd

    Technical Sales Executive

    1 week ago

    Hunters International Sdn Bhd Klang, Malaysia

    **Our Client** · A pioneer in manufacturing scientifically balanced animal feed and animal nutrition in Asia. · **Job Summary** · Under the supervision of the Pet Food Sales Manager, the incumbent shall be pleasant and good personality and responsible to achieve sales target as s ...

  • Toptek Engineering Services SDN BHD

    Sales Executive

    1 week ago

    Toptek Engineering Services SDN BHD Klang, Malaysia

    **Responsibilities** · - To provide after sales service to existing customer · - To study and research for current market demand · - To understand customer's needs and propose a reliable and cost saving solution to customers · - To identify and acquire new customers and opportuni ...

  • CKM HOLDING SDN BHD

    Construction Material Sales

    1 day ago

    CKM HOLDING SDN BHD Klang, Malaysia

    Have the knowledge in construction material will be priorities. · Responsible for planning and implementing sales strategy, and build up a business by identifying new business prospects. · Promote company products and provide after sales services to clients and negotiate contract ...

  • MN Wheels Sdn Bhd

    Part Assistant

    1 week ago

    MN Wheels Sdn Bhd Klang, Malaysia

    Check parts availability and supply required by technicians to ensure no delay in repair work. Prepare documents to order parts required in accordance to parts order list. Receive stock and verify Delivery Note with PO in order to ensure accurate and good delivery. Report on any ...

  • L H Sales & Marketing Sdn Bhd

    Sales Representative/ Wakil Jualan

    1 week ago

    L H Sales & Marketing Sdn Bhd Klang, Malaysia

    **RESPONSIBILITIES**: · - Responsible for the overall sales cycle from the inventory checking, merchandising, understanding customer concern, proposing promotion orders, negotiation, execution, payment collection and after sales follow up such as check market return and return co ...

  • EV Distribution Sdn Bhd

    Sales Representative

    1 day ago

    EV Distribution Sdn Bhd Klang, Malaysia

    **Job Purpose**: · To play a key role in achieving company sales target & category growth by driving sales & acquisition of new / support existing business. Working with Sales Manager to develop & implement sales, commercial and marketing strategies. The sales executive is the ke ...