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Kuala Lumpur

    Machine Operator - Malaysia, Kuala Lumpur - NSS IT Solution Sdn Bhd

    NSS IT Solution Sdn Bhd
    NSS IT Solution Sdn Bhd Malaysia, Kuala Lumpur

    4 days ago

    Default job background
    Full time
    Description
    Job Responsibility

    • Interpret real-time information from bus monitoring systems.
    • Identify adjustments needed in bus service performance and communicate service performance adjustments to Bus Captains.
    • Adjust the headway of bus services to meet service requirements.
    • Coordinate follow-up actions to optimize service mileage.
    • Compile data from bus monitoring systems for reporting.
    • Respond to different bus service route scenarios to ensure service continuity.
    • Assist in the investigation of bus service route incidents and perform follow-up actions to prevent recurrence.
    • Provide feedback on irregular bus service route scenarios and contingencies for improvement.
    • Document bus service route incidents.
    • Generate reports on the performance of bus service routes.
    • Provide feedback on operational gaps observed to improve the bus terminal control system.
    • Voice protocols to guide Bus Captains on service performance and incidents.
    • Document components and requirements for different bus service route scenarios and service recovery procedure
    • Handling daily service mileage targets and operating procedures for bus fleet management systems
    • Monitor organizational policies, regulations, and safety requirements for bus operations control.

    Job Requirements

    • Minimum 1 year experience of performing customer service job.
    • Strong interpersonal skills and able to communicate effectively and work systematically.
    • Must be able to sit for prolonged periods of time.
    • Ability to work evenings and weekends.
    • Have a sound knowledge in types of bus monitoring systems including bus fleet management systems, features and functions of bus fleet management systems, types of bus service route scenarios and contingencies.
    • Ability to know the characteristics and schedules of bus service routes.
    • Ability to know the regulatory requirements for bus operations control.

    Job Benifits

    • Panel Clinic
    • Overtime Claims
    • Attendance Allowance
    • Annual Leave
    • EPF, SOCSO & EIS Contribution
    • Staff Benefit Assistance
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