System Support Analyst - Malaysia - Air Asia

Air Asia Malaysia

5 days ago

Full time

Description

Job Description

WHAT YOU'LL CHAMPION:

Identifies data integration and data acquisition requirements by interviewing potential stakeholders (end user, business user, external party etc) analyzing department applications, programming, and operations evaluating existing systems and designing proposed systems.
Provides technical application support to a large non-technical user base. Contributes to team effort by accomplishing related results as needed.
Provide first and second tier support for operations systems (primarily AIMS).
Report any identified system issues to the vendors through bug documents. The issue needs to determined and agreed. Track the bug until a patch for the issue is received, tested and implemented in production.
Provide systems administration tasks sure as adding new users and defining access rights.
Follow the Change Management process, to ensure any changes made to the system are recorded and planned effectively. Changes must satisfy the business need(s) and be released to production in a timely and managed manner.
Work with the business and ICT Business Analyst to identify clear system requirements for new functionality and systems interfaces, to meet the needs of the airline.
Manage and conduct User Acceptance Testing (UAT). Includes: the preparation of test plans, organization of UAT and final sign-off of bug fixes and enhancements.
Be the primary source of operations system expertise and knowledge for the Airline (Subject Matter Expert). Accountable for the collection, collation and dissemination of information and documentation relating to systems.
Identify conduct and manage training programmes to meet the needs of Users and Crew. Ensure training documentation and User Guides are kept updated as new functionality is added.
Work with ICT to establish and test the disaster recovery plan to provide system environment redundancy and fail over options. Provide recommendations as to what data should be maintained to cover the business in case of outage.
Provide data and reporting capability to the business. Includes creating and running SQL scripts to query the database.

WHO YOU ARE:

Degree/MS in Computer Science, Statistics,
Fluent in Microsoft Office Programs and Google software
Proficient in oral and written English
Ability to gather and write clear requirements (technical writing skills)
Background in Airline Operations, Systems or IT
Ability to gather and write clear requirements (technical writing skills)
SQL scripting/report extraction knowledge and experience preferred
Familiarity with AIMs and Navtech an advantage.

GET TO KNOW US:

Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You'll know us as the 'Now Everyone Can Fly' airline (if you don't, we're definitely older than you).

Today, we're more than just an airline. We're Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.

Above all, we're Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we're excited to have you onboard.

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.

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System Support Analyst - Malaysia - Air Asia

Description

Identifies data integration and data acquisition requirements by interviewing potential stakeholders (end user, business user, external party etc) analyzing department applications, programming, and operations evaluating existing systems and designing proposed systems.

Provides technical application support to a large non-technical user base. Contributes to team effort by accomplishing related results as needed.

Provide first and second tier support for operations systems (primarily AIMS).

Report any identified system issues to the vendors through bug documents. The issue needs to determined and agreed. Track the bug until a patch for the issue is received, tested and implemented in production.

Provide systems administration tasks sure as adding new users and defining access rights.

Follow the Change Management process, to ensure any changes made to the system are recorded and planned effectively. Changes must satisfy the business need(s) and be released to production in a timely and managed manner.

Work with the business and ICT Business Analyst to identify clear system requirements for new functionality and systems interfaces, to meet the needs of the airline.

Manage and conduct User Acceptance Testing (UAT). Includes: the preparation of test plans, organization of UAT and final sign-off of bug fixes and enhancements.

Be the primary source of operations system expertise and knowledge for the Airline (Subject Matter Expert). Accountable for the collection, collation and dissemination of information and documentation relating to systems.

Identify conduct and manage training programmes to meet the needs of Users and Crew. Ensure training documentation and User Guides are kept updated as new functionality is added.

Work with ICT to establish and test the disaster recovery plan to provide system environment redundancy and fail over options. Provide recommendations as to what data should be maintained to cover the business in case of outage.

Provide data and reporting capability to the business. Includes creating and running SQL scripts to query the database.

Degree/MS in Computer Science, Statistics,

Fluent in Microsoft Office Programs and Google software

Proficient in oral and written English

Ability to gather and write clear requirements (technical writing skills)

Background in Airline Operations, Systems or IT

Ability to gather and write clear requirements (technical writing skills)

SQL scripting/report extraction knowledge and experience preferred

Familiarity with AIMs and Navtech an advantage.