Analyst, Client Support Services - Malaysia - DHL Express (Malaysia) Sdn Bhd

DHL Express (Malaysia) Sdn Bhd Malaysia

2 days ago

dhl express (malaysia) sdn bhd background

Full time Transportation / Logistics

Description

About Us

When you work with us, you'll find that we deliver results without compromising on respect. We value each other's differences while recognising individual strength.

We are the world's leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you'll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work certified.

About the role

1. Manage Network customer as a single point of contact for performance, relationship and escalation management

2. Proactively offer recommendations for issue resolution and process improvements

Responsibilities

Relationship Management

Act as the Single Point Of Contact to the assigned SL network customer

Performance Management

Align and drive countries' performance with customer's KPI targets
Identify Performance trends and hotspots
Manage customer escalations and resolves issues
Execute customer's request timely and accurately
Handle Inventory Management (Monthly/ Quarterly/ Yearly Inventory Count) and ensure countries counts are performed timely and accurately
Work with countries to verify clerical computation against physical count of stocks.
Investigate and submit findings to customer in case of discrepancies and se ek approval for system adjustment if required
Monthly reports to customer and internal stakeholders
Facilitate calls with customer and internal (countries)

Continuous Improvement

Share best practices across countries
Support process standardization to attain an operating standard model

Others

Training - My Talent World
ECO System- Promote connectivity within APAC countries/ community
Adhoc projects involvement

Requirements

At least 3 years working experience with good knowledge in Inventory Management
Good analytical and logistics thinking abilities
Proficient in Microsoft excel (vlook up function, pivot table and charts etc.), Words and Power Point
Effective verbal and written communication
Well organised and detailed oriented
Comfortable in presentation and facilitate calls with customer and internal stakeholders
Ability to multi task

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