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    Mandarin Logistics Operations Coordinator/Non Voice Customer Support - Selangor, Malaysia - Net2source LLP

    Net2source LLP
    Net2source LLP Selangor, Malaysia

    4 days ago

    Default job background
    Full time Transportation / Logistics
    Description

    Required Language:
    Mandarin + English

    Shift:
    Mon – Fri, 9am - 6pm

    Qualifications


    • Good computer skills
    • Good multi-tasking skills
    • Able to work under pressure and learn in a fast pacing environment – as need to process approximately 140 emails + documents
    • Good logical skills
    • Fresh grad or SPM with 1 year customer service experience
    • Prior experience preferred with firms like logistics, shipping.
    • Knowledge in freight forwarding knowledge is good to have but not required
    Responsibilities


    • Responsible to accurately, efficiently, and timely upload the file in the operational systems and according to relevant procedures, checklists, and service level agreements.
    • Work with designated trainer/QA to learn exactly the process and requirement of file upload
    • Ask Supervisor or designated trainer/QA for clarification any time you are unsure how to create the file
    • Ensure to follow the processes according to standard operating procedures (SOPs) and/or prescribed checklists
    • Meet or exceed expectations set with your Team Leader for daily transactions
    • Manage the back & forth communication on process & escalate to your Team Leader anytime you are unable to complete your work within agreed timeframes or are asked to deviate from standard operating procedures (SOPs) and/or prescribed check
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