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Specialist - Firm & Business Membership
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Corporate Communication Specialist
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Customer Service Assistant
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Customer Service Officer
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Customer Service Specialist
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Marketing Specialist
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Marketing Specialist
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Marketing Specialist
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Marketing Specialist 行销专员
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Marketing Specialist
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Onboarding Specialist
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Management and Sales
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Social Media Executive
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Management and Sales
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Retention Specialist
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Offline Brand Executive
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Customer Service Representative
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Customer Service Executive
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Membership Specialist - Malaysia, Kuala Lumpur - GMO Research, Inc.
Description
[Japanese Speaker] Membership Growth & Success Specialist
Who are we
GMO Research offers an online research solution platform that allows access to our multi-panel and multi-country online panel network - Asia Cloud Panel. While we are constantly expanding our reach in Asia and globally, Asia Cloud Panel consists of over 47 million online consumer panelists across 16 APAC countries/markets, ranging from consumers to CEOs.
We are engaging people around the world, to create a resonance of people's voices and the goodwill of companies for better innovation.
Job Description
You will be responsible for the overall management and operation of our survey site, handling inquiries, and all aspects of marketing related to acquiring new members, working together with members from various locations.
Training
The first six months after joining will be dedicated to training.
1 to 2 months: Basic training including internal system training, industry training, administrative tasks, operations, etc., along with On-the-Job Training (OJT).
3 to 6 months: OJT focused on marketing for member acquisition and member support operations.
From the 7th month: Actual work duties.
Responsibilities
Respond to inquiries from members of our own site, and handle point exchange processes.
Plan and execute advertising and marketing activities aimed at acquiring members for our own site.
Analyze the demographics (gender, age, residential area) of members and the performance of advertisements to optimize marketing strategies.
Plan and manage social media.
Plan, create, and publish SEO-optimized articles.
Maintain an active member base through campaign planning and implementation for members.
Manage budgets and select effective advertising media.
Execute projects through meetings with advertising agencies and service providers.
Maintain smooth communication with the internal team, executing tasks with cooperation and flexibility.
Depending on aptitude, there is possibility to step up as a project leader or project manager (PM) in new projects.
Requirements and skills
Japanese (N2 level or above)
Business level English
PC skills in Office software, such as Excel (Vlookup, Pivot, IF functions, etc.), PowerPoint
More than 2 years of administrative experience
Interest in new technologies, such as AI
Experience in SEO or marketing is an advantage
Related Websites
India :
Singapore :
Japan :
Detailed Operations for Membership Site
The role involves recruitment of members who can respond to online surveys through advertisements and our own site.
This includes handling inquiries from members, planning how to allocate the budget, selecting the right media, and meetings with advertising agencies and service providers.
Also, this role requires to analyze registered members' demographics (gender, age, area) and advertisement effectiveness to optimize member acquisition,
as well as the management of social media and the planning, production, and publication of SEO articles.
There will often be requests from sales staff regarding the composition of member demographics and the necessary target layers, thus requiring strong internal communication, cooperation, flexibility, and communication skills. (Japan and KL, KL and each region)
*Our members are located in four countries: Japan, India, Singapore, and Vietnam. Initially, the focus will be on supporting operations mainly in India and Singapore.
In the future, based on the aptitude of the candidate, it is hoped to entrust the role with analyzing registered member data to maintain active members, not only general operations of the membership site but also planning and executing campaigns for existing members, and as a project member, managing new projects as a PM.
Others
Business Hour: 9:00-18:00
Salary Range: MYR /Month, MYR66,000-84,000/Year
Medical Claim
a) Health check costs (Up to RM1,000 per annum).
b) Medical and dental costs (Up to RM1,000 per annum).
