Supv 2, Field Service - Penang, Bayan, Malaysia - Lam Research

Lam Research Penang, Bayan, Malaysia

2 days ago

Full time

Description

Success Starts Here

As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. Our success results from our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation. We know that our dynamic, global team of exceptional employees is essential to our continued growth.

Join the Lam Research team, where you can play a vital role in the future of electronics and write your own success story.

Supv 2, Field Service

Date: Feb 19, 2024

Location:

Bayan Lepas, MY-Kulim, MY

Req ID: 180044

Job Responsibilities

Directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites. Ensures adequate records and systems are maintained. Schedules personnel responding to critical situations. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department's attention. Selects, develops and evaluates personnel to ensure the efficient operation of the function.

Other Job Responsibilities

Professionally represent the company to the customer. Develop and maintain good customer relations. Assume accountability for continued customer satisfaction with service provided within assigned territory, site or function. Coordinate service requirements with customer to minimize down time or interruptions to the system.
Communicate with sales, service, and field process engineering to support customer technical requirements, evaluate product performance and conduct field trials.
Responsible for the safety of engineers assigned in identifying hazardous service environment and provide continuing safety training to the engineering team.
Provide technical advice, counsel and assistance to the customers and company on all aspects of equipment service support. Provides technical guidance to lower level staff.
Provide continuing feedback to product engineering on system performance and provide engineering change recommendation on system safety, reliability, and serviceability through internal ECR process.
Management of installed base performance during warranty period to ensure achievement of system performance to product specifications such as MTBF, MTTR, MTBC, and process performance standards.
Complying with Lam's Escalation Policies and resolve escalation with RPS.
Generate forecast on engineering labor hours and expenses for department assigned. Manage the utilization of engineer hours to the utilization percentage target for a balanced absorption result.
Direct and supervise the day-to-day work of his direct reports.
Responsible for the annual Performance Management & Development exercise of his direct reports.
Develop and mentor high-potential personnel in order to continuously build a stronger team as well as provide opportunities for qualified internal personnel.

Minimum Qualifications

Engineering degree or equivalent
6 to 8 years of relevant experience in the semiconductor industry, with at least the last three years in a people management role
Technical knowledge of Lam's technological competitive advantage including etch / clean / deposition technology
Account management know-how including excellent people management and strategic customer relationship building skills
Possesses strong inter-personal and communications skills. Experience in dealing with difficult work partners
Commands good oral and written English
Has ability to work on one's own and make decisions within the assigned area of responsibility
Possesses good analytical and problem solving skills

Preferred Qualifications

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research (Lam or the Company) is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

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