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    Clinical Administrative Coordinator - Malaysia, Kuala Lumpur - LiveExpress Sdn Bhd

    LiveExpress Sdn Bhd
    LiveExpress Sdn Bhd Malaysia, Kuala Lumpur

    4 days ago

    Default job background
    Full time
    Description
    Job Responsibility

    · Oversee the day-to-day operations of the logistics and customer support teams, ensuring that service levels and quality metrics are met

    · Identify process inefficiencies and develop strategies for improving operational efficiency and effectiveness

    · Manage the performance of the logistics and customer support teams, including setting performance goals, providing coaching and feedback, and conducting performance evaluations

    · Collaborate with cross-functional teams, including product, marketing, and engineering, to ensure a seamless customer experience

    · Develop and maintain standard operating procedures for logistics and customer support operations

    · Analyze customer feedback and operational data to identify trends and opportunities for improvement

    · Monitor and report on key performance metrics, including order fulfillment, delivery times, customer satisfaction, and support resolution times

    · Manage relationships with third-party logistics providers and other vendors as needed

    · Ensure compliance with all relevant laws and regulations, including food safety and labor laws

    Job Requirements

    · Bachelor's degree in Business Administration, Logistic, Operation Management, or related field

    · Proven track record of managing logistics and customer support operations in a fast-paced environment

    · Strong understanding of the Food Delivery Technology industry and competitive landscape

    · Excellent communication and interpersonal skills

    · Strong analytical and problem-solving skills

    · Ability to lead and motivate a team in a fast-paced, deadline-driven environment

    · Ability to manage multiple priorities and work independently

    · Experience with data analysis and reporting tools

    · Proficient in Microsoft Office and Google Suite

    · Ability to work flexible hours as needed

    Job Benifits

    • Work from home
    • EPF + SOCSO
    • Training provided


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