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- Good computer skills
- Good multi-tasking skills
- Able to work under pressure and learn in a fast pacing environment – as need to process approximately 140 emails + documents
- Good logical skills
- Fresh grad or SPM with 1 year customer service experience
- Prior experience preferred with firms like CHR, CEVA logistics, Maersk, Costco shipping, Sinotrans, Linde Beijing etc
- Knowledge in freight forwarding knowledge (Regulatory filing like AMS, ISF) is good to have but not required
- Responsible to accurately, efficiently, and timely upload the file in the operational systems and according to relevant procedures, checklists, and service level agreements.
- Work with designated trainer/QA to learn exactly the process and requirement of file upload
- Ask Supervisor or designated trainer/QA for clarification any time you are unsure how to create the file
- Ensure to follow the processes according to standard operating procedures (SOPs) and/or prescribed checklists
- Meet or exceed expectations set with your Team Leader for daily transactions
- Manage the back & forth communication on process & escalate to your Team Leader anytime you are unable to complete your work within agreed timeframes or are asked to deviate from standard operating procedures (SOPs) and/or prescribed checkl
Customer Success Specialist - Petaling Jaya, Malaysia - Teleperformance
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