- Provide timely support to customers through available communication channels (email and chat)
- Identify and escalate priority issues through proper channels when necessary
- Follow up with customers to ensure their technical issues are resolved
- Work with other team members in identifying better ways in providing better customer support
- Meet all key performance indicators set by the company and client
- Adhere to the policies set by the company and client
- Language proficiency in English is mandatory, especially writing
- Must be native speaker of Vietnamese language
- Prior experience in BPO would be an added advantage
- Fast learner and independent
- Organizational and time management abilities
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Content Moderator
Found in: Talent MY C2 - 1 day ago
Teleperformance Bayan Lepas, MalaysiaOverview · Content Review Analyst (Content Moderator) jobs continue to be on the rise as the online world never stops needing content moderation. Content Moderation is essential for guarding, maintaining the online reputation of a business. AI technology shall be deployed for th ...
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Content Moderator
Found in: Talent MY C2 - 1 day ago
Snaphunt Bayan Lepas, Malaysia Full timeThe Offer · Attractive Salary & Benefits · Leadership Role · Flexible working options · The Job · You will be responsible for : · Working closely with the business to create an effective content marketing strategy and editorial plan in line with business objectives. · Developin ...
Content Moderator - Bayan Lepas, Malaysia - Teleperformance
Description
Overview
Qualifications
Responsibilities
Provide timely support to customers through available communication channels (email and chat)