Service Quality Analyst - Cyberjaya

Commerce Dot Com Sdn. Bhd. is a government-linked company under the Ministry of Finance whereby the ministry's corporate arm holds a golden share in the company. · ...

The Service Quality Analyst plays a pivotal role in safeguarding the accuracy, consistency, and usability of processes and knowledge used by Global People Services (GPS) Agents. · Analyze service quality metrics to identify trends and diagnose gaps. · Prioritize improvement recom ...

Global People Services delivers HR services across multiple regions ensuring employees receive consistent accurate and timely support at scale. · The Service Quality Agent plays a pivotal role in safeguarding the accuracy consistency and usability of the processes and knowledge t ...

We assist millions of people to realise their financial goals and help them save time and money. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people ...

This role plays a pivotal part in ensuring the accuracy and usability of processes and knowledge that GPS Agents rely on. · Service Quality Monitoring & Root Cause Analysis · Analyze service quality metrics—including NPS surveys, service failures, escalations/complaints, and cust ...

Develop and maintain comprehensive test strategies, plans, · and cases for complex or integrated systems. · Create, · enhance, and maintain test artifacts. · ...

This is a pivotal role in safeguarding the accuracy and usability of processes and knowledge that GPS Agents rely on. Operating in a dynamic environment requires sound judgement and strong process discipline to elevate employee experience globally. · ...

· Overview · We are looking for a Quality Analyst to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met. ...

Content ops · Quality Analyst (Tagalog Speaking) - Account & Youth Safety - Kuala Lumpur · Location · : · Kuala Lumpur · Employment Type · : · Regular · Job Code · : · A145888 · Responsibilities · The Account Safety team takes on a critical role in ensuring platform safety on Tik ...

· Qualifications · A. Minimum Education Requirement · Degree in any discipline · B. Minimum Relevant Work Experience · • For Internal - Minimum 1 year of Quality Analyst experience / Being in the TPMY team is desired · • For External - Minimum 1 year of Quality Analyst experie ...

Monitors and evaluates inbound and outbound calls. Participates in calibration sessions to ensure scoring consistency. · Monitors, evaluates and/or audits a sampling of inbound and/or outbound calls. · Reports results of evaluations to appropriate Business stakeholders. · ...

This role will be end-to-end software quality assurance processes including test planning, test case development, functional testing, usability testing, · regression testing system integration testing via manual and automation testing web applications. · You will be part of a tea ...

Responsibilities · The Account Safety team takes on a critical role in ensuring platform safety on TikTok's account domains, and user experience. By proactively addressing & reviewing safety concerns and enhancing operational efficiency, the team ensures TikTok's mission of provi ...

The Business Quality Analyst is responsible for requirements gathering and functional design. This role ensures the quality and effectiveness of software solutions. · Gather data and document templates from clients/users. · Analyze gathered data with technical/product owner to cl ...

Responsibilities · The Account Safety team takes on a critical role in ensuring platform safety on TikTok's account domains, and user experience. By proactively addressing & reviewing safety concerns and enhancing operational efficiency, the team ensures TikTok's mission of provi ...

Job Summary: · The Business Quality Analyst is responsible for requirements gathering and functional design. This role ensures the quality and effectiveness of software solutions. The responsibilities will include gathering and analyzing requirements, collaborating with developme ...

Job Description · ADE, a subsidiary of Capital A, leverages decades of AirAsia's engineering expertise to provide top-tier aircraft services. We are looking for a curious and detailed-oriented QA Intern to join our team based out of Sepang. In this role, you will work alongside s ...

Ensure that business requirement analysis and software testing process is implemented so that application releases meet user requirements with reduced errors and inconsistencies. · Participate in testing strategy and processes. Contribute beyond a traditional developer's role by ...

JOB FUNCTIONS: · We are looking for a Data Quality Analyst to analyze and assess the accuracy of Sales and Finance data and reports. This role is responsible for managing master data, developing and maintaining data quality reports and dashboards, troubleshooting data issues, and ...

Welcome to Tycheverse, the vibrant hub where innovation meets customer-centric excellence Founded in 2023. · Become a key player in a dynamic team driving market dominance and expansion endeavors · ...