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    Partner Success Manager - Malaysia, Kuala Lumpur - JustLogin

    JustLogin
    JustLogin Malaysia, Kuala Lumpur

    2 days ago

    Default job background
    Full time
    Description

    JOB DESCRIPTION

    JustLogin is a SaaS company providing localized HR applications like never before. The Customer Success Executive will lead customer success initiatives, keep the company focused on customer outcomes and play a central role in directing the future of the product.

    RESPONSIBILITIES

    As a Partner Success Manager, you will play a pivotal role in building and maintaining strong relationships with our partners. Your primary focus will be on ensuring the success and satisfaction of our partners, driving mutual growth, and contributing to the overall success of our HR software solutions.

    Job Descriptions:

    Partner Relationship Management:

    • Build and nurture strong, long-term relationships with strategic partners.
    • Act as the main point of contact for partner inquiries, concerns, and escalations.
    • Collaboration and Communication:
    • Work closely with internal cross-functional teams to ensure seamless communication and collaboration with partners.
    • Regularly update partners on product enhancements, new features, and industry trends.

    Partner Onboarding and Training:

    • Facilitate the onboarding process for new partners, ensuring a smooth transition and understanding of our products and services.
    • Provide training sessions to partners on the effective use of our HR software solutions.

    Performance Monitoring and Reporting:

    • Track and analyze key performance metrics to assess partner success and identify areas for improvement.
    • Generate regular reports for both internal and external stakeholders.

    Issue Resolution:

    • Address and resolve partner issues promptly and effectively, collaborating with internal teams as needed.
    • Implement preventive measures to minimize potential challenges.

    Customer Satisfaction:

    • Conduct regular satisfaction surveys and feedback sessions to gauge partner satisfaction and identify opportunities for improvement.

    REQUIREMENTS

    • At least 2 years customer success or account management experience in a SaaS or software company preferred.
    • Proven track record of working in a customer facing role.
    • Educated to degree level preferred but not essential.
    • Experience working with, and managing, stakeholders and customers.
    • A high level of accuracy and attention to detail is required.
    • Excellent communication and interpersonal skills.
    • Flexible approach, able to operate effectively with uncertainty and change.
    • Driven, self-motivated, enthusiastic and with a 'can do' attitude.
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