Resident Community Services, Manager - Malaysia - Taylor's Education Group

Taylor's Education Group Malaysia

2 days ago

Full time

Description

The Manager of this position is the custodian of our Structured Living Programme (STAY), which assists residents in adapting to new living conditions while acquiring vital skills and leadership qualities to excel academically and beyond.

This position will require the Manager to conceptualise and curate an assortment of workshops and events to enable residents (living on and off-campus) to ease into their freshmen year, assimilate into a new living environment, acquire useful life-skills, and gradually transform themselves to be self-sufficient, confident and happy individuals. Every initiative must be intentionally designed to allow residents to effortlessly transition through the living stages while keeping every aspect of their wellbeing (physical, emotional, social & intellectual) in check.

The Manager is also expected to foster good relationships with all residents, ensuring the best living experience is provided, while being fully accountable in fulfilling the prescribed success measures of this department.

KEYS RESULT AREAS / RESPONSIBILITIES

To strategize, lead, plan and deliver all residents support activities with team members within the department
To manage the budget and expenses of all student-relations activities, and to report to the Management on all financial matters periodically
To ensure all relevant initiatives are conducted in the best interest of the diverse of residents, with clear fulfilment of the predefined learning outcomes
To provide mentorship in the formation and coaching of the Resident Community Council (RCC), the student leaders of Taylor's Residence
To provide advice & counsel to residents as required
To implement new support and value-added experience to help improve residents living experience
To lead in content creation of all resident activities, which is to be published in a bi-monthly newsletter
To drive and administer the bi-annual residential satisfaction surveys, and to tabulate the responses and present the survey feedback to Management
To elevate residents' and parents' satisfactions are met and being measured throughout the residents' experience and support programme
To create a conducive environment for the development of young minds to thrive
To maintain efficient and effective communication between residents and all stakeholders within Taylor's Residence and beyond.

KEY COMPETENCIES

Good ethics & value, integrity & trustworthy
Top-notch interpersonal, communication and presentation skills
Strong written and spoken language proficiency
Good leadership and stakeholder management skills
Full-fledge events and project management skills, (conceptualising, budgeting, staging, evaluating)
Problem solving and critical thinking skills
Pro-active and results-oriented, with the ability to work independently with minimum supervision
Digitally savvy (office productivity suite, designing software, etc)

MINIMUM QUALIFICATION

Diploma or Degree in Mass Communication or any discipline/programs related to the development of People Management, Lifeskills & Behavorial Advancement.

RELATED EXPERIENCE

Minimum three (3) to five (5) years of related working experience in management of people issues, counselling, events and organisation development programs

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