No more applications are being accepted for this job
- Diploma, Bachelor's degree preferred
- Experienced in Customer Support / Technical Support will be added advantage
- Working Hours: Monday – Friday, 9am – 6pm
- Working Location: KL Sentral (easily accessible to LRT, MRT)
- Language Required will be Good English with Native level (Mandarin / Japanese / Vietnamese)
- Have basic understanding on HTML and Java will be added advantage.
- Strong understanding of online advertising, digital marketing and related products
- Technical understanding of the client products/services and/or ecosystem being supported.
- Accountable for closing customer inquiries regarding Google products/services, customer's accounts and provide additional clarifications as requested by customers
- Responsible for adding/updating/reviewing rich media functionality in Ads
- Address issues or tasks assigned to them through ticketing systems, via Chat, Email or Phone channels
- Creates layout templates, gallery uploads, component testing, functionalities testing, builds dynamic display ads, etc.
- Assigned to relatively simpler Rich Media workflows
Technical Troubleshooting Agent - Petaling Jaya, Malaysia - Teleperformance
Description
Overview
The Technical Troubleshooting agent provides timely support to customers through available communication channels (email and chat)
Qualifications
Responsibilities