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    Senior Customer Support Representative, Japanese Speaking - Penang, Bayan, Malaysia - BTC Recruitment Malaysia - Executive Search Recruitment Agency

    BTC Recruitment Malaysia - Executive Search Recruitment Agency
    BTC Recruitment Malaysia - Executive Search Recruitment Agency Penang, Bayan, Malaysia

    2 days ago

    Default job background
    Full time
    Description
    Open Position: Senior Customer Support Representative, Japanese Speaking (Shared Service Company)

    A Shared Service Company is currently hiring a Customer Support Representative, Japanese Speaking to join them in the Penang office.

    Key responsibilities include:

    • Possess professional certificate in Japanese language.
    • Hold at least a Diploma or bachelor's degree in related field.
    • Be a proactive part of the account team to support Japan country customer-based growth by serving as the companys go-to person for questions regarding demand fulfilment.
    • Utilising escalations, reporting, and analytics, transparently manage end-to-end demand fulfilment to guarantee on-time delivery to clients based on orders and projections.
    • Understand and deliver business strategies and improve customer services through the execution of self-service.
    • Continuously identify work process improvements.
    • Demonstrate high integrity and confidentiality – Maintain confidentiality of customer information at all times.
    • Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

    If you are interested, please send your CV to [HIDDEN TEXT] for a confidential discussion.

    Visit today.

    Please take note that only shortlisted candidates will be notified.

    #Sharedservicecompany #CustomerSupport #Japanese #Japan #Career #CV #Jobs #Jobseekers #btcmalaysia #btcrecruitment #tehtarik #tehtarikmalaysia #Malaysia
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