Key Account Manager - Malaysia, Kuala Lumpur - Foodpanda

    Foodpanda
    Foodpanda Malaysia, Kuala Lumpur

    Found in: Foundit MY A2 - 6 days ago

    foodpanda background
    Full time
    Description

    About foodpanda:

    foodpanda is dedicated to bringing food lovers around the world their favorite meals from curated local restaurants. Since its creation, the on-demand food delivery service has grown to more than 100,000 partner restaurants in more than 325 cities across 13 Asian and Central European countries globally. foodpanda is active in Bangladesh, Cambodia, Hong Kong, Laos, Malaysia, Myanmar, Pakistan, Philippines, Singapore, Taiwan, Thailand, Romania and Bulgaria. It belongs to Delivery Hero, worldwide leader of the food delivery industry. For more information visit

    About Delivery Hero:

    Delivery Hero is a leading global online food ordering and delivery marketplace with number one market positions in terms of restaurants, active users and orders in more countries than any of its competitors across 40 countries in Europe, the Middle East & North Africa (MENA), Latin America and the Asia-Pacific region. Delivery Hero also operates its own delivery service in 200+ high-density urban areas around the world. The Company is headquartered in Berlin and has over 21,000 employees. For more information, please visit

    About the role:

    We are looking for a KeyAccount Manager to be based in Bangsar South, Kuala Lumpur. This role will be reporting to the Lead, Account Managementin the CommercialDepartment. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.

    Responsibilities:

    Responsibilities include, but are not limited to:

    • Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.
    • Monitor accounts and identifying upsell and cross-sell opportunities
    • Develop sound strategic marketing plans and ensure consistent growth for the client's business
    • Monitor each account's performance metrics and ensure compliance with foodpanda's operational standards function.
    • Strong knowledge of all aspects of the foodpanda business model and the online food ordering market.

    People Development & Collaboration:

    • Collaborate with other departments & stakeholders and provide feedback and identifying industry trends
    • Account Manager will be the main point of contact in all matters relating to client's concerns & needs
    • Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards - collaboration
    • Collaborate with various stakeholders to ensure project delivered timely
    • Collaborate with internal departments to facilitate client need fulfillment

    Requirements:

    • 3 - 5 years' experience within a client management role preferable
    • Proven B2B sales experience would be an advantage, preferably within the areas of F&B, media, advertising,FMCG and e-commerce
    • Experience leading a team will also be considered an advantage
    • Exceptional verbal and written communication skills.
    • Ability to collect, track, and analyze large amounts of data.
    • Adaptability and strong problem-solving skills.
    • Outstanding knowledge of MS Office
    • Knowledge in Salesforce is a plus
    • Ability to speak in other languages would be an added advantage

    Key Competencies

    • Account Management
    • Client Relationship Building
    • Upselling/Cross-Selling
    • E-Commerce
    • Revenue Management
    • Project Management
    • Data Analytics
    • Critical Thinking/Problem Solving/Negotiation

    What We Offer

    Career growth - We believe that everyone owns their career and you will be supported with the framework and structure for you to craft your learning experience in foodpanda.

    Culture - At foodpanda, it is important for us to have a workplace culture which allows everyone within the organization to thrive. You will be working in a creative and dynamic team environment where you will be empowered, engaged and appreciated.

    Work Flexibility - It's our mission to create an amazing employee experience. With a modern office in the heart of Kuala Lumpur, we have flexible working hours, welcoming shared spaces and even a gaming area and nap rooms for when you need a quick recharge. Foodpanda also provides unparalleled employee perks from fully equipped and fully-stocked pantry, length of maternity leave to various other support to the employees and their families.