- Facilitate custom clearance: Execute clearance and brokerage support to our customers across different regions. Manage and execute administrative tasks associated with customs clearance processes, ensuring timely and accurate completion of import and export shipments.
- Compliance and standard adherence: Ensure all shipment is managed and processed in a timely manner. Take ownership of the defined processes and procedures, meeting deadlines while upholding the highest standards of accuracy, completeness, and compliance with both internal policies and external regulatory requirements.
- Troubleshoot and resolution: Demonstrate problem-solving skills by promptly monitoring and solving issues in the clearance process. Apply sound judgment and established rules to resolve issues; when faced with complex challenges, collaborate with senior team members to find effective solutions.
- Any other job-related tasks assigned by the manager.
- Graduates with at least a Diploma in any field. Fresh graduates with a can-do attitude are encouraged to apply
- Those with Secondary Education with 2 to 3 years of Experience in a Shared Service Centre, Customs Clearance, Contact Centre, Operations or general Logistics experience are also encouraged to apply.
- English proficiency is a must.
- Additional proficiency in European Language is not required but could be an advantage.
- Able to work shift hours and occasional weekends according to the office hours of the assigned country (Europe time zone).
- 2 Months Fixed Annual Bonus (14th Month Pay) and Variable Performance Bonus
- Tuition Assistance of USD 2,500 annually for self-development
- Package: Basic Salary + Bonuses + Overtime + Miscellaneous Allowance + Insurance (including dependents)
- Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, training and leadership programs and cross-functional projects
- Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be
- Work-life balance programs including hybrid work arrangement: WFH (work from home) and office
- Health & wellness, employee assistance, and rewards and recognition programs
- Special employee discounts on shipping, travel, and more
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Clearance Operations Associate - Malaysia, Kuala Lumpur - FedEx
Description
Who we are
At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next. We are Team FedEx and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what's next.
This isn't a place to get just a job. Here, you get a career for life. It's a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet.
Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence.
Our Values
We take pride in being a people-first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results.
With one FedEx culture, we:
Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what's next
What you will do
You will be a great fit if you
What you can expect
Our Commitmentto Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
Interested to join Team FedEx
Everyone at FedEx has a part to play. It's about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you're a business leader or delivery driver, you'll be empowered to take responsibility and overcome each challenge in your own way.
If this role and working environment sound like a place you can thrive in, apply today and let's create what's next together.
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