- Negotiate and establish interline agreements with partner airlines, defining terms, conditions, and operational procedures.
- Ensure compliance with industry standards, regulations, and legal requirements in the development and execution of interline agreements.
- Cultivate and maintain strong relationships with partner airlines, fostering collaboration and open communication.
- Serve as the primary point of contact for interline partners, addressing inquiries, resolving issues, and ensuring a positive working relationship.
- Collaborate with internal departments such as operations, finance, and customer service to ensure the seamless execution of interline services.
- Monitor and evaluate the performance of interline operations, identifying areas for improvement and implementing corrective actions.
- Develop and execute strategic business decisions and projects to transform interline management
- Ensure adherence to contractual obligations by both parties, monitoring performance metrics, and addressing any deviations from agreed-upon terms.
- Conduct periodic reviews of interline agreements to assess their effectiveness and make recommendations for modifications as needed.
- Facilitate effective communication between departments and interline partners to streamline processes and resolve issues promptly.
- Provide training and support to internal staff regarding interline procedures and compliance.
- Stay informed about industry trends, market conditions, and competitive landscape to identify opportunities for expanding or optimizing interline partnerships.
- Lead and mentor a team of interline professionals, providing guidance, support, and fostering a culture of excellence.
- Conduct performance reviews and contribute to the professional development of team members.
- Bachelor's degree in Business, Aviation Management, or a related field.
- Proven experience in airline operations, partnerships, or related roles.
- Familiarity with interline settlement systems and processes - IATA ICH
- Strong negotiation and communication skills.
- In-depth knowledge of airline industry regulations and practices.
- Data-driven with strong analytical skills and the ability to critically break down complex issues to determine root causes and solutions moving forward
- Excellent time management and organizational skills and the ability to multitask and prioritize
- Do what is needed to get things done, as they believe speed is more important than anything else to effect change
- Familiarity with airline operations and the aviation industry.
- Excellent communication and teamwork skills.
- Ability to work under pressure and make real-time decisions.
- Strong attention to detail and the ability to work with large datasets.
- Problem-solving mindset and adaptability to changing market dynamics.
- Ability to work collaboratively with internal and external stakeholders.
- Hot desks - On site work with flexible workspace arrangement and provide you with a change of scenery maybe in a quiet area.
- Unlimited training -You will have access to a wide range of learning resources including Notion
- Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista... as long as it's not a birthday suit
- Vacation and time away - Sometimes you need to recharge and come back energized That's why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
- Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
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Manager, Interline - Sepang, Malaysia - AirAsia
Description
Job Description
ABOUT US
We've got modern day solutions for all your modern day delivery woes.
In a world that's constantly on the move, we know how important it is to keep things moving. We're on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.
Logistics should be easy, quick and seamless at great rates. And we believe this standard should be the norm, not the exception as we strive to be the best logistics company in Asia Pacific. Currently, we've made our presence felt in Malaysia, Thailand, Indonesia, Philippines, India, Singapore and China. Our deep integration with Airasia's network and infrastructure puts us in a unique position to achieve what sounds impossible, and we need you to bring this to a reality.
SALARY RANGE : RM 9,500 - RM 12,500
A DAY IN A LIFE
An Commercial Interline & Partnership - Manager plays a crucial role in managing relationships and partnerships between different airlines, ensuring smooth interline operations, and optimizing the overall efficiency of interline agreements.
The Interline & Partnership Manager is responsible for developing, implementing, and overseeing interline agreements and partnerships with other airlines. The role involves managing the end-to-end interline process, fostering strong relationships with partner airlines, and ensuring seamless cooperation for the benefit of both parties.
Key Responsibilities:
Interline Agreement Management:
Relationship Management:
Operational Oversight:
Contract Compliance:
Communication and Training:
Market Analysis:
Team Leadership:
QUALIFICATIONS & EXPERIENCE
BENEFITS
Work-Life at #TeamTeleport