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    Content reviewer with vietnamese language - Kuala Lumpur, Malaysia - Cognizant

    Cognizant
    Cognizant Kuala Lumpur, Malaysia

    1 week ago

    Cognizant background
    Full time
    Description
    Cognizant Kuala Lumpur, Malaysia Posted 3 hours ago Permanent Competitive
    • Content Reviewer with Vietnamese Language Proficiency
    • Degree or Diploma holder in any fields
    • Excellent written, reading & spoken communications skills in
      Vietnamese & English languages, understanding of local culture.
    - 0-6 months of BPO Experience
    Detailed Role & Responsibilities

    :


    • Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client's policies and guidelines.
    • Gaining full understanding and indepth knowledge of client policies and guidelines
      Willing to work in 24x7 environment.
    :


    • Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos.
    • Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images.
    • Identifying improvement opportunities and solutions to problems
    • Analyse and identify content that is not in compliance with requirements and flag for action in a timely manner.
    • Review the reported content within agreed turnaround times and standards of quality.
    • Recognize trends and patterns and escalate issues outside of the established policies.
    • Use market specific knowledge and insights to spot and scope solutions to improve the support of user community.
    • Ensure on meeting daily KPIs.
    • Ensures that the process is followed correctly in Service Operations
    • Ability to learn to work with customer internal tools.
    • Maintain a high degree of confidentiality while meeting strict deadlines.

    Employee Status :
    Full Time Employee- Shift : Day Job- Job Posting : Jul About Cognizant Job ID COGNGLOBAL42530
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