IT Helpdesk - Kuala Lumpur, Selangor, Malaysia - Net2source LLP

Description

• General
• Experience of working in a large customer focused environment.
• At least 1 years' experience in a customer service industry, preferably IT based.
• At least 2 years' experience of working in a helpdesk/customer handling environment.
• Fresh graduates with IT knowledge are welcome to apply.
• Previous working experience in a multinational Service Desk/Helpdesk environment for 1 to 2 years is an definite added advantage
• Good interpersonal skills and customer interface skills – both on the phone and in person with
• customers and colleagues
• Good written and verbal communication skills – in particular, verbal and telephone enquiry handling skills in business fluent English
• Excellent listening skill
• Good analytical skills and an ability to define the precise nature of customer problems.
• Ability to conceptualize problems.
• Ability to give specific and clear instructions and problem-solving advice.
• Ability to organize and prioritize work in an effective manner.
• Ability to work under pressure and be decisive.
• Ability to support multiple accounts/customer environment.

• In depth knowledge of PC technologies and desktop/server hardware and software architectures
• Knowledge of cabling and network architectures
• Ability to grasp new technical concepts quickly.
• In depth knowledge of Microsoft applications used on PCs – MS Office 2003, MS Windows XP knowledge of Lotus Notes mail.
• Basic understanding of computers and how they are configured.
• Ability to identify and distinguish between hardware, software, network, and server problems.
• Skills in the use of PCs and associated software and applications.
• Good knowledge of Atos Origin support teams and their interface with customers
• Knowledge and experience in the use of customer request recording systems and Atos Origin Service Management Tool
• Knowledge and experience in RAS support and general administration