Assistant Manager – Service Quality - Federal Territory of Kuala Lumpur

+Job summary · A Service Recovery & Change Management Executive will monitor service performance across customer touchpoints. · ...

Create the future with Affin You too can make a difference. · We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, ...

As the Executive – Service Quality Assurance you will be responsible for identifying training needs delivering effective training programs and monitoring service calls to ensure high-quality customer interactions. · ...

OVERALL PURPOSE OF THE JOB · Responsible for ensuring the highest standards of service quality across the organization, driving continuous improvement, and ensuring compliance with industry standards. The role focuses on optimizing service performance, minimizing operational cos ...

Location: Mid Valley, Kuala Lumpur · Working Hours: Monday–Friday, 9.30am–6.30pm · Convenient Access: Walking distance to LRT & KTM · Salary & Benefits · Base Salary: RM 2,500/month (EPF, SOCSO) · KPI Incentive: Up to RM2000 · Job Description · Conduct quality assurance reviews o ...

About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. · ...

We are seeking a detail-oriented Quality Assurance Analyst to oversee and enhance the performance of both Customer Service (CS) and Operations (Ops) teams within a fast-paced CFD brokerage environment. · Evaluate live chat interactions daily (min. 5 chats/agent). · Assess agents ...

EVA: Quality Control Inspector Aircraft Services (Aircraft Interior Cleaning) · ...

Position Title · Quality Control Inspector Aircraft Services (Aircraft Interior Cleaning) · Position Summary · Responsible to perform quality control checks for MH & customer airlines (FOCA), oversee and monitor the overall function of aircraft interior cleaning and management of ...

Position: Customer Service Quality Analyst Specialist · Working Location: Kuala Lumpur (Walking Distance to Train Station) · Working Days: 5 days - Monday to Friday · Working Hours: 8.30 am till 5.30 pm · Employment Type: One (1) Year Contract (renewal/conversion based on perform ...

This is a pivotal role in safeguarding the accuracy and usability of processes and knowledge that GPS Agents rely on. Operating in a dynamic environment requires sound judgement and strong process discipline to elevate employee experience globally. · ...

We assist millions of people to realise their financial goals and help them save time and money. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people ...

Job Summary: The IT Service Quality Analyst will support the Digital Workplace Enablement team by ensuring the highest standards of service quality across our service desk, field support teams, and other support functions. This role involves reviewing ticket quality, identifying ...

The Service Quality Analyst plays a pivotal role in safeguarding the accuracy, consistency, and usability of processes and knowledge used by Global People Services (GPS) Agents. · Analyze service quality metrics to identify trends and diagnose gaps. · Prioritize improvement recom ...

Global People Services delivers HR services across multiple regions ensuring employees receive consistent accurate and timely support at scale. · The Service Quality Agent plays a pivotal role in safeguarding the accuracy consistency and usability of the processes and knowledge t ...

The Service Quality Agent (GPS) plays a pivotal role in safeguarding the accuracy, consistency, and usability of the processes and knowledge that GPS Agents rely on.Operating in a dynamic, multi‑region environment this role requires sound judgement strong process discipline and a ...

To organize Service Quality Standard training to all new frontliners for knowledge improvement and understanding Assist and support all current and new quality improvement programs/strategies Conduct service quality audits and assessments on the quality management system & servic ...

This role plays a pivotal part in ensuring the accuracy and usability of processes and knowledge that GPS Agents rely on. · Service Quality Monitoring & Root Cause Analysis · Analyze service quality metrics—including NPS surveys, service failures, escalations/complaints, and cust ...

Diploma / Degree in related field. · Internship · ...

Chemist III will lead analytical research related to treated water quality including the development and implementation of Quality Assurance QA and Quality Control QC programs. · ...