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George Town

    M494-KW-A Branch Manager - George Town, Malaysia - Nala Groups

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    Description

    Job Code: M494-KW-A(A45)

    Position: Branch Manager

    Salary Package: RM3,500 - RM7,000

    Company Background: Aesthetic & General Clinic

    Working Location:

    Jelutong, Pulau Pinang

    Bayan Lepas, Penang

    Tanjung Tokong, Penang

    Working Days: 5 working days (rest day on weekdays)

    Working Hours: 8am - 6pm

    Benefits:

    Bonus, EPF AND SOSCO, 13 days of Annual Leave, Sick leave, Medical Benefit

    Job Descriptions:

    1. Leadership and Personnel Management:

    Provide effective leadership and direction to clinic staff, fostering a positive work environment

    Recruit, train and supervise clinical and administrative personnel

    Conduct performance evaluations and implement professional development plans for staff members

    2. Operational Management:

    Develop and implement operational policies and procedures to optimize clinic efficiency

    Oversee day-to-day operations, including appointment scheduling, patient flow, and inventory management

    Monitor performance and implement strategies to improve clinic performance

    3. Financial Management:

    Develop and manage clinic's budget, ensuring financial sustainability and profitability

    Monitor revenue and expenses, identify variances, and take corrective actions as needed

    Implement cost-saving initiatives while maintaining quality standards

    4. Patient Care and Customer Service:

    Ensure the delivery of high quality patient care in accordance with established standards and protocols

    Address patient inquiries, concerns and complaints in a timely and professional manner

    Implement strategies to enhance patient satisfaction and loyalty

    5. Regulatory Compliance:

    Ensure compliance with healthcare regulations, accreditation standards, and industry best practices

    Maintain accurate and up-to-date documentation, including patient records and regulatory filings

    Stay informed about changes in healthcare laws and regulations and implement necessary adjustments

    6. Collaboration and Communication:

    Collaborate with medical staff, administrative teams and external stakeholders to achieve organizational goals

    Facilitate effective communication within the clinic and with external partners, such as insurers and suppliers

    Participate in meetings, committees, and other activities to promote teamwork and continuous improvement

    Job Requirements:

    Bachelor's Degree in Healthcare Administration / Business Administration / any related field (Master's Degree is preferred)

    Proven working experience in healthcare management, with a minimum of 2 years managerial role

    Strong leadership, interpersonal, and communication skills

    Proficiency in financial management, budgeting and analysis

    Knowledge of healthcare regulations, compliance requirements and quality improvement initiatives

    Ability to prioritize tasks, handle multiple responsibilities and adapt to changing priorities.



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