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M494-KW-A Branch Manager - George Town, Malaysia - Nala Groups
Description
Job Code: M494-KW-A(A45)
Position: Branch Manager
Salary Package: RM3,500 - RM7,000
Company Background: Aesthetic & General Clinic
Working Location:
Jelutong, Pulau Pinang
Bayan Lepas, Penang
Tanjung Tokong, Penang
Working Days: 5 working days (rest day on weekdays)
Working Hours: 8am - 6pm
Benefits:
Bonus, EPF AND SOSCO, 13 days of Annual Leave, Sick leave, Medical Benefit
Job Descriptions:
1. Leadership and Personnel Management:
Provide effective leadership and direction to clinic staff, fostering a positive work environment
Recruit, train and supervise clinical and administrative personnel
Conduct performance evaluations and implement professional development plans for staff members
2. Operational Management:
Develop and implement operational policies and procedures to optimize clinic efficiency
Oversee day-to-day operations, including appointment scheduling, patient flow, and inventory management
Monitor performance and implement strategies to improve clinic performance
3. Financial Management:
Develop and manage clinic's budget, ensuring financial sustainability and profitability
Monitor revenue and expenses, identify variances, and take corrective actions as needed
Implement cost-saving initiatives while maintaining quality standards
4. Patient Care and Customer Service:
Ensure the delivery of high quality patient care in accordance with established standards and protocols
Address patient inquiries, concerns and complaints in a timely and professional manner
Implement strategies to enhance patient satisfaction and loyalty
5. Regulatory Compliance:
Ensure compliance with healthcare regulations, accreditation standards, and industry best practices
Maintain accurate and up-to-date documentation, including patient records and regulatory filings
Stay informed about changes in healthcare laws and regulations and implement necessary adjustments
6. Collaboration and Communication:
Collaborate with medical staff, administrative teams and external stakeholders to achieve organizational goals
Facilitate effective communication within the clinic and with external partners, such as insurers and suppliers
Participate in meetings, committees, and other activities to promote teamwork and continuous improvement
Job Requirements:
Bachelor's Degree in Healthcare Administration / Business Administration / any related field (Master's Degree is preferred)
Proven working experience in healthcare management, with a minimum of 2 years managerial role
Strong leadership, interpersonal, and communication skills
Proficiency in financial management, budgeting and analysis
Knowledge of healthcare regulations, compliance requirements and quality improvement initiatives
Ability to prioritize tasks, handle multiple responsibilities and adapt to changing priorities.