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Subang Jaya

    Customer Care Coordinator - Subang Jaya, Malaysia, Selangor - Vitaessentia Sdn Bhd

    Vitaessentia Sdn Bhd
    Vitaessentia Sdn Bhd Subang Jaya, Malaysia, Selangor

    2 weeks ago

    Default job background
    Full time
    Description
    Job Responsibility

    • Handle customer inquiries via phone, email, and live chat in a professional and courteous manner.
    • Provide accurate information about our products, services, and company policies.
    • Assist customers with order placement, tracking, and returns.
    • Resolve customer complaints and escalate issues as needed to ensure a positive resolution.
    • Maintain a high level of product knowledge to address customer questions and concerns effectively.
    • Collaborate with other departments, such as sales, marketing, and logistics, to ensure seamless customer experiences.
    • Keep accurate records of customer interactions and transactions.
    • Continuously seek opportunities to improve the customer experience and suggest process enhancements.

    Job Requirements

    We seek a motivated and friendly Customer Service Representative to join our team.

    The ideal candidate will be passionate about providing exceptional service to our customers and resolving inquiries promptly and efficiently.
    • Possess minimum SPM or above
    • Can speak in English and Bahasa Malaysia
    • Excellent communication skills, both written and verbal.
    • Previous experience in customer service or a related field is preferred.
    • Strong problem-solving abilities and attention to detail.
    • Ability to multitask and prioritize in a fast-paced environment.
    • Proficiency in computer skills.
    • Flexibility to work evenings, weekends, and holidays as needed.
    • A positive attitude and a genuine desire to help others.

    Job Benifits

    • Competitive salary
    • EPF, SOCSO
    • Bonuses
    • Opportunities for career growth and advancement
    • Friendly and supportive work environment
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