Manager, Business Support - Kuala Lumpur, Malaysia - Malaysia Airlines
Description
Reports To:
- Head, Transformation and Capability
Position Summary:
Key Accountability:
- Provide management with vendor performance packages of active suppliers to maintain current approval and/or to take up nonperformance to airframe/engine/system manufacturers for remedial actions on a regular basis.
- Review all existing Malaysia Airlines contracts, identifying all terms and conditions, service levels, remedies, etc.
- Act as the primary point of contact for all supplier management, contract management, and governmentrelated processes.
- Develop and maintain relationships with vendors/suppliers and serve as the singular point of contact for matters concerning contracts.
- Manage and maintain records for correspondence and documentation related to established contracts and those in progress.
- Coordinate regular meetings (quarterly, halfyearly, yearly) with suppliers based on their performance to review service levels and to map out continuous improvement plans.
- Support the Transformation program of the organisation as a whole.
- Provide crossfunctional supports and integration with Group Procurement and Legal to enable the most costeffective procurement process being implemented in compliance with the governance process.
- Develop strategic procurement policy for engineering maintenance department.
- Monitor contracts and move forward with closeout, extension, or renewal according to what's best for the company.
- Solve any contractrelated problems that may arise with other parties and internally with the company itself.
Qualifications & Working Experience:
- Diploma or Bachelors degree / Professional Certification in Aviation Management, Engineering, Business Administration, Finance or relevant field.
- 7 years with at least 3 years of experience in Aviation Industry (MRO)
Area of Experience:
- Knowledge of contract management and business support processes
- Knowledge of the aviation industry operations and support systems
- Knowledge in supply chain management
- Highly competent in English as a business language.
Personality Traits:
- Selfmotivated.
- Empathy and listening skills
- Collaboration and project management
- Speed, flexibility, and agility
- Good organisation skills, time management abilities and problemsolving skill
- Strong commercial and business acumen
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