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    Telesales Executive - Petaling Jaya, Malaysia - Optimum Solutions (Singapore) Pte Ltd

    Optimum Solutions (Singapore) Pte Ltd
    Optimum Solutions (Singapore) Pte Ltd Petaling Jaya, Malaysia

    4 days ago

    Default job background
    Part time Customer Service / Support
    Description

    Job scope:

    • Conduct outbound calls / drop off calls to potential DAX from provided leads or databases.
    • Present, promote, and sell products/services using solid arguments to prospective customers.
    • Establish, develop, and maintain positive business and customer relationships.
    • Achieve and exceed sales targets and KPIs on a weekly and monthly basis. (to be adjust accordingly)
    • Keep accurate records of calls, sales, and prospect interactions using Gsheets.
    • Provide feedback and input on product/service improvement based on customer interactions. (to handling and share complaints / enquiries with teams)
    • Strong understanding of financial products, markets, and industry regulations.
    • Excellent communication, negotiation, and persuasion skills.
    • Ability to explain complex financial information in a clear and understandable manner

    Job requirements:

    • Preferably applicants with sales/telesales/call centre/customer service experience
    • Fresh graduates/ Entry level applicants are encouraged to apply
    • Preferably candidates specializing in Sales - Telesales/Telemarketing or equivalent
    • Bahasa Melayu speaking is a MUST and have confident speaking in English.
    • Excellent interpersonal skills with the ability to communicate with customers at all levels
    • Ability to deliver high-quality customer service to external and internal customers
    • Able to work in a team
    • Have passion in sales and perseverance when face challenges
    • Enthusiastic towards achieving target.
    • Excellent telephone skills
    • Comfortable making cold calls and establishing client relationships via phone.
    • Must be a target-oriented, self-starter, and aggressive enough to achieve the defined targets.
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