- Manage customer/creator inquiries via the CRM tool, direct contact, or work with other teams.
- Identify the root causes of escalated issues and provide appropriate resolutions to deliver excellent service. Summarize the Q&A and log in to the knowledge management tool.
- Promptly escalate critical/ highrisk cases to the appropriate authority.
- Coordinate with other teams/ departments to resolve customer issues, followup, and make sure closeloop to all escalations.
- Look for opportunities to identify ongoing issues, eliminate repeat complaints, and reduce escalation rates to enhance the operating process and improve overall customer experience.
- Respond to internal and external customer escalations quickly, proficiently, and professionally while meeting specific quality expectations.
- Adhere to established procedures and guidelines while providing quality customer service to meet and exceed department standards.
- Support adhoc projects and initiatives per business needs.
- BA/BS degree or equivalent practical experience.
- Proficiency in both English and Vietnamese is essential, as you will be required to communicate with customers in Vietnamese.
- Requires a minimum of 2 years' experience in a customer service environment.
- Demonstrates effective, clear, professional written and oral communication with team members and customers.
- Eager to learn, initiative taker and problemsolver.
- Proactive and continuous improvement attitude.
- High problem solving and priority skills.
- Thrives in fast and dynamic environments and ability to work under high pressure.
- Support business in shifts by following the local labor laws.
- Meticulous and organized.
- Have a good temper to handle disputes and emergencies and must be serviceoriented to handle and resolve disputes.
- Experienced working for livestreaming / usergenerated content platforms is a plus.
- Works comfortably with Microsoft Word and Excel.
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Customer Service Representative(Vietnamese Speaking)
20 hours ago
Helius Technologies Sdn Bhd Kuala Lumpur, MalaysiaWe are hiring Customer Service representatives (Vietnamese speaking) As a Customer Service Representative supporting Vietnam market, you will provide exceptional customer service and support to our customer base, sales representatives, and consumers. Job description: - Manage lar ...
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Native Vietnamese Speaking Social Media Digital
20 hours ago
REGENERATION RESOURCES Brickfields, MalaysiaPosition Overview: As a Native Vietnamese Speaking Social Media Digital Marketing Specialist, you will play a pivotal role in conceptualizing and executing strategic digital marketing initiatives specifically tailored for the Vietnamese market. Your primary focus will involve und ...
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REGENERATION RESOURCES Brickfields, MalaysiaJob Summary: · We are seeking a highly motivated and enthusiastic individual fluent in Vietnamese to join our team as a Social Media Customer Support Specialist In this role, you will provide exceptional customer service and support to users on various social media platforms. As ...
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REGENERATION RESOURCES Brickfields, MalaysiaAre you a dynamic individual fluent in Vietnamese and passionate about providing exceptional customer support? We are seeking a talented Chat Support Representative to join our team and elevate our customer service experience to new heights. As a crucial member of our support tea ...
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Intern Vietnamese Translator
20 hours ago
TANKKee Infinity co. Kuala Lumpur, MalaysiaQualifications · - Fluent and write in Vietnamese languages · - A person who is based in Kuala Lumpur, Malaysia · - Strong organizational and time management skills · - Can communication in English, Bahasa Malay OR Chinese ( either one language) · - Proficient in using Microsoft ...
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Social Media Digital Marketing Specialist
2 days ago
REGENERATION RESOURCES Kuala Lumpur, MalaysiaWe are looking for a creative and enthusiastic Social Media Digital Marketing Specialist who is a fluent speaker of Vietnamese to join our team. As a Social Media Digital Marketing Specialist, you will be responsible for managing our brand's online presence, developing and implem ...
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Technical Troubleshooting Agent
2 days ago
Career International Fos Sdn. Bhd Kuala Lumpur, MalaysiaSo what will you be doing as a Technical Troubleshooting Agent? · **Your Responsibilities** · - Accountable for closing customer inquiries regarding company products/services, customer' accounts and provide additional clarifications as requested by customers. · - Responsible for ...
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Chat Supportvietnamese
20 hours ago
Tekrecruiters Kuala Lumpur, MalaysiaChat Support · DUTIES AND RESPONSIBILITIES: · callbacks. · - Understand customer enquiries and ensure they are answered or routed · through the appropriate support channel. · - Manage customer escalations and ensure that these are answered, tracked, and · escalated as required. · ...
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Social Media Chat Support Specialist
1 week ago
eTeam Workforce Sdn. Bhd. (Malaysia) Brickfields, Malaysia**DUTIES AND RESPONSIBILITIES**: · - Manage customer escalations and ensure that these are answered, tracked, and escalated as required · - Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint managem ...
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Agensi Pekerjaan My Recruit Direct Sdn Bhd Kuala Lumpur, MalaysiaSupport and assist for launching several new stores throughout in ASEAN regions. (Preparing layout, floor set up, POP, supporting operation once store opens.) · - Creating product leaflet, POP, advertisement, assembly instruction in multi language. (Instruction and training is pr ...
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Retail Merchandiser
2 days ago
Agensi Pekerjaan My Recruit Direct Sdn Bhd Kuala Lumpur, MalaysiaSupport and assist for launching several new stores throughout in ASEAN regions. (Preparing layout, floor set up, POP, supporting operation once store opens.) · - Creating product leaflet, POP, advertisement, assembly instruction in multi language. (Instruction and training is pr ...
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Retail Merchandiser
2 days ago
Agensi Pekerjaan My Recruit Direct Sdn Bhd Kuala Lumpur, MalaysiaSupport and assist for launching several new stores throughout in ASEAN regions. (Preparing layout, floor set up, POP, supporting operation once store opens.) Creating product leaflet, POP, advertisement, assembly instruction in multi language. (Instruction and training is provid ...
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Social Media Technical Sales
1 week ago
REGENERATION RESOURCES Brickfields, MalaysiaPosition: Social Media Technical Sales (Vietnamese Speaking) · Department: Sales/Technical Sales · **Job Description**: · 1. Responsible for sales and product promotion: · - Build and nurture a network of new customers by seeking and reaching out to potential customers through so ...
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Chat Support Specialist
2 days ago
Career International Fos Sdn. Bhd Brickfields, MalaysiaUnderstand customer enquiries and ensure they are answered or routed through the appropriate support channel · - Manage customer escalations and ensure that these are answered, tracked, and escalated as required · - Perform all procedures accurately, including following project d ...
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Digital Brand Ambassador
4 days ago
REGENERATION RESOURCES Brickfields, MalaysiaAre you a social media savvy individual with a passion for connecting people? Do you have a knack for understanding online communities and trends? We are on the lookout for vibrant and dynamic individuals to join our team as Digital Representatives · **Key Responsibilities**: · * ...
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Inside Presales Technical Consultant, Vietnam
20 hours ago
Hewlett Packard Kuala Lumpur, Malaysia**About the Role**: · As **an Inside Presales Technical Consultant, Vietnam Market (Vietnamese Speaking) **, you will provide technical presales support for the HP Commercial portfolio of Personal Systems products, services and solutions. Our team supports multiple languages acro ...
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Cargill Kuala Lumpur, MalaysiaJob Purpose and Impact · The Customer Service Specialist is all about delighting our customers and constantly innovating the customer experience that we provide for our customers and business partners via effective processes and with the help of future implementation & digitaliza ...
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Chat Support
1 week ago
Growthfn Sdn Bhd Kuala Lumpur, Malaysia**Job Summary**: · - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel · - Manage customer escalations and ensure that these are answered, tracked, and escalated as required · - Perform all procedures accurately, includin ...
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Social Media Chat Support
1 week ago
REGENERATION RESOURCES Brickfields, MalaysiaJob Summary: · Our company is seeking a highly motivated and detail-oriented individual to join our Social Media Support team as a Chat Support Specialist. As a Chat Support Specialist, you will be responsible for providing outstanding customer service and support to our Vietname ...
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Client Service Associate-vietnamese in Malaysia
20 hours ago
MyGlit Kuala Lumpur, Malaysia**Role**:Any Other · **Timings**:Flexible (Permanent) · **Industry**:Telecom / ISP · **Process**:Voice · **Functional Area**:Any Other · **Work Mode**:NA · Key Skills: Customer Service Problem solver Vietnamese Customer Engagement good communication skills · - Chat Support · DUTI ...
LIVE - Global Customer Service Representative, Vietnamese Speaking - Malaysia, Kuala Lumpur - TikTok
Description
Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
Status quo Never. Courage Always.At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the Team
The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology.
Livestream provides users with a unique consumption experience and further generalizes content.It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides healthy and objective revenue to the platform and promotes content exclusivity.
It also serves as a new infrastructure for expanding ecological boundaries.Together we can build an innovative, secure, and intuitive live traffic and ecosystem team for our users.
As part of the LIVE Traffic & Ecosystem team, the Customer Service Excellence team provides world-class service and experience for customers and creators.
The team seeks an astute Global Customer Service Representative, covering the Vietnamese community market to help provide effective communication with customers, and can understand and solve their problems, in a friendly and professional manner.
The successful applicant will come with a track record of resolving complex customer requests and providing assistance promptly.Roles & Responsibilities
Qualifications
Qualifications
To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
We are passionate about this and hope you are too.
LIVE - Global Customer Service Representative, Vietnamese Speaking professionals in Kuala Lumpur
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Ma. Andriane Cuentas
Customer Service & Technical Support Rep