- Build and nurture strong, long-term relationships with strategic partners.
- Act as the main point of contact for partner inquiries, concerns, and escalations.
- Work closely with internal cross-functional teams to ensure seamless communication and collaboration with partners.
- Regularly update partners on product enhancements, new features, and industry trends.
- Facilitate the onboarding process for new partners, ensuring a smooth transition and understanding of our products and services.
- Provide training sessions to partners on the effective use of our HR software solutions.
- Track and analyze key performance metrics to assess partner success and identify areas for improvement.
- Generate regular reports for both internal and external stakeholders.
- Address and resolve partner issues promptly and effectively, collaborating with internal teams as needed.
- Implement preventive measures to minimize potential challenges.
- Conduct regular satisfaction surveys and feedback sessions to gauge partner satisfaction and identify opportunities for improvement.
- At least 2 years of customer success or account management experience in a SaaS or Software company preferred.
- Proven track record of working in a customer-facing role.
- Educated to degree level preferred but not essential.
- Experience working with, and managing, stakeholders and customers.
- A high level of accuracy and attention to detail is required.
- Excellent communication and interpersonal skills.
- Flexible approach, able to operate effectively with uncertainty and change.
- Driven, self-motivated, enthusiastic, and with a 'can do' attitude.
- Proficiency in both English and Mandarin is preferred, to cater to a diverse client base.
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Partner Success Manager - Malaysia, Kuala Lumpur - JustLogin
Description
Join Our Team at JustLogin
JustLogin is the go-to cloud-based HR platform that simplifies HR workflow for businesses of all sizes. By providing intuitive solutions for HR, Payroll, and Attendance Management, we empower organizations to streamline their operations and enhance employee engagement. Awarded multiple times for innovation and service excellence, JustLogin is more than just a software provider—we are a partner in driving transformative change for businesses globally. As we continue to expand, we are looking for passionate individuals to join our dedicated team. If you are eager to make a significant impact in a dynamic industry, explore a career with us.
Position: Partner Success Manager
Job Description
As a Partner Success Manager will lead JustLogin partner success initiatives, keep the company focused on JustLogin partner outcomes and play a central role in directing the future of the product. You will play a pivotal role in building and maintaining strong relationships with our partners. Your primary focus will be on ensuring the success and satisfaction of our partners, driving mutual growth, and contributing to the overall success of our HR software solutions.
Responsibilities:
Partner Relationship Management:
Collaboration and Communication:
Partner Onboarding and Training:
Performance Monitoring and Reporting:
Issue Resolution:
Customer Satisfaction:
Requirements:
What We Offer:
At JustLogin, we are committed to fostering a workplace where employees can flourish and find professional fulfillment. We provide competitive compensation packages, opportunities for advancement, and a supportive work environment where innovation and initiative are highly valued.