- Familiar with OS/400 system
- Familiar with RPG, COBOL language
- Have experience with Sliverlake banking system is plus point
- Strong communications skills
- Excellent spoken and written English communication skills
- Willing to work on Shifts
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IT Production Support Engineer, GIPS
Found in: Talent MY C2 - 4 days ago
United Overseas Bank Kuala Lumpur, Malaysia Full timeIT Production Support Engineer, GIPS · Posting Date: 05-May-2023 Location: Kuala Lumpur, Wilayah Persekutuan, MY · Company: UOB Innovation Hub 2 Sdn. Bhd. About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 bran ...
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Data & Finance Support Engineer, GIPS
Found in: Foundit MY A2 - 5 days ago
United Overseas Bank (Malaysia) Bhd Malaysia, Kuala Lumpur Full timeKey Responsibilities. Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure · . Work on timely resolution for reported incidents so as to meet service level target ...
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Risk Application Support Engineer, GIPS
Found in: Foundit MY A2 - 6 days ago
United Overseas Bank (Malaysia) Bhd Malaysia, Kuala Lumpur Full timeJob Objectives · Specialized group of L2 Application support engineers are responsible to support application wellness in production, investigate production issue raised, 2nd level troubleshooting and investigations. These engineers will specialize in the scope of Trading, Risk a ...
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Core & Cards Support Engineer (Open Systems), GIPS
Found in: Foundit MY A2 - 5 days ago
United Overseas Bank (Malaysia) Bhd Malaysia, Kuala Lumpur Full timeKey Responsibilities. Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure · . Work on timely resolution for reported incidents so as to meet service level target ...
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IT Production Support Team Lead, GIPS
Found in: Talent MY C2 - 4 days ago
United Overseas Bank Kuala Lumpur, Malaysia Full timeIT Production Support Team Lead, GIPS · Posting Date: 27-May-2023 Location: Kuala Lumpur, Wilayah Persekutuan, MY · Company: UOB Innovation Hub 2 Sdn. Bhd. About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 bra ...
Core & Cards Support Engineer (AS400), GIPS - Malaysia, Kuala Lumpur - United Overseas Bank (Malaysia) Bhd
Description
Key Responsibilities. Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure
. Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff event alerts automatically detected and reported by event monitoring tool
. Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented
. Ensure all incidents and problems are proactively managed - Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management
. Collaborate with the development team in identifying resolutions and transitioning of releases into production environment
. Adopt standard Incident and Problem Management workflow and processes, i.e timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails
. Participate in DR/BCM activities or infrastructure related upgrade
. Responsible of capacity management. To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead
. Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed
Key Requirements
