- Work within the Bank System support team to provide proactive, timely, effective and efficient support to the application
- Supporting during business hours and 24x7 on-call support
- Provide Level 2 support on user query/requirement and production issue raised - Event / Incident and problem management
- Investigate production issues, respond based on production defect severity SLAs
- Manage and respond to users on timely manner.
- Log incident ticket for production issues and user queries
- Follow up on defect and incident closure and meet incident closure KPI
- Make sure system availability as per respective agreed SLA
- Ensure daily end of day execution for supported applications complete successfully
- Perform annual Disaster Recovery (DR) exercise for supported applications
- Provide support to System Engineers on server level patches / upgrade as and when applicable
- Ensure application incident & task documentation is properly updated for each production release
- Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail
- Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using java snippets or Unix shell or DB scripts etc
- 5-7 years of hands on application support experience in the banking industry
- Independent, proactive and self-starter with excellent interpersonal and communication skills.
- Strong analytical and good problem-solving skills.
- Ability to work in a fast-paced and team-oriented environment.
- Experienced or willing to work on 24x7 on-call support roaster
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IT Production Support Engineer, GIPS
Found in: Talent MY C2 - 4 days ago
United Overseas Bank Kuala Lumpur, Malaysia Full timeIT Production Support Engineer, GIPS · Posting Date: 05-May-2023 Location: Kuala Lumpur, Wilayah Persekutuan, MY · Company: UOB Innovation Hub 2 Sdn. Bhd. About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 bran ...
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Core & Cards Support Engineer (AS400), GIPS
Found in: Foundit MY A2 - 6 days ago
United Overseas Bank (Malaysia) Bhd Malaysia, Kuala Lumpur Full timeKey Responsibilities. Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure · . Work on timely resolution for reported incidents so as to meet service level target ...
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Core & Cards Support Engineer (Open Systems), GIPS
Found in: Foundit MY A2 - 5 days ago
United Overseas Bank (Malaysia) Bhd Malaysia, Kuala Lumpur Full timeKey Responsibilities. Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure · . Work on timely resolution for reported incidents so as to meet service level target ...
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IT Production Support Team Lead, GIPS
Found in: Talent MY C2 - 4 days ago
United Overseas Bank Kuala Lumpur, Malaysia Full timeIT Production Support Team Lead, GIPS · Posting Date: 27-May-2023 Location: Kuala Lumpur, Wilayah Persekutuan, MY · Company: UOB Innovation Hub 2 Sdn. Bhd. About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 bra ...
Risk Application Support Engineer, GIPS - Malaysia, Kuala Lumpur - United Overseas Bank (Malaysia) Bhd
Description
Job ObjectivesSpecialized group of L2 Application support engineers are responsible to support application wellness in production, investigate production issue raised, 2nd level troubleshooting and investigations. These engineers will specialize in the scope of Trading, Risk and Voice application support
Key Responsibilities
Be proactive to identify any potential risk in production environment and flag that to development team or users
Key Requirements
General Technical Skill:
Experience in working with some of these technical platforms or programming languages - SQL, MS Windows, Unix/Linux, Oracle, Microsoft IIS, MS SQL Server, Oracle, Java, Control-M and Scripting
Technical Skills:
Knowledge in Risk domain primarily on operational Risk, P & L, Enterprise Risk, SAS Applications.
Good to have :-
. Good understanding of ITIL 4 methodology