- Ensure quality based intervention
- Ensure that Process quality and training is delivered effectively in the stipulated timelines
- Evaluate process quality and take corrective actions which should be tangible
- Evaluate effectiveness of T & D interventions
- Improve calibration of QIC, SME and CSM within team
- Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires
- Design and develop Quality framework
- Ensure uniform quality of training being delivered by all training teams in line with client requirement
- Interact and streamline channels of communications with other Functions and Clients
- Provide quality floor support, feedback, refresher and corrective training
- Groom and develop QIC talent in-house
- Should have excellent excel and presentation skills
- Should be capable to analyze dataset and extracting insight
- Should be collaborative and team player
- Should have knowledge of Six Sigma, basic quality tools like PDCA, LSS, PARETO etc.
- Should have knowledge of different Customer satisfaction measurement systems
- Demonstrated fluency in English
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Sales Assistant
Found in: Foundit MY A2 - 6 days ago
Airda Group Malaysia, Kuala Lumpur Full timeJob Responsibility · Are you a growth-oriented team player who wants to create a meaningful impactIf so, join our teamAirda Group is a fast-growing startup with customers in Malaysia and Singapore and ambitions to expand globally. Our mission is to discover and empower the true n ...
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Performance Marketing Executive
Found in: Talent MY C2 - 1 day ago
Frasers Group Petaling Jaya, Malaysia Full timeCompany Description · Sports Direct Malaysia is currently looking for Performance Marketing Executive to join our growing team. · Malaysia marks the first direct retail investment in Asia through a joint venture partnership with Malaysian owned MST Golf Group of companies, a we ...
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Performance Marketing Executive
Found in: Talent MY C2 - 1 day ago
Frasers Group Petaling Jaya, Malaysia Full timeSports Direct Malaysia is currently looking for Performance Marketing Executive to join our growing team. · Malaysia marks the first direct retail investment in Asia through a joint venture partnership with Malaysian owned MST Golf Group of companies, a well-established golf ret ...
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Ecommerce Account Executive- Marketplace
Found in: Talent MY C2 - 1 day ago
Frasers Group Petaling Jaya, Malaysia Full timeAbout us. · Sports Direct Malaysia is currently looking for an E-commerce Account Executive- Marketplace to join our growing team. · Malaysia marks the first direct retail investment in Asia through a joint venture partnership with Malaysian owned MST Golf Group of companies, a ...
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Ecommerce Account Executive- Marketplace
Found in: Talent MY C2 - 1 day ago
Frasers Group Petaling Jaya, Malaysia Full timeCompany Description · About us. · Sports Direct Malaysia is currently looking for an E-commerce Account Executive- Marketplace to join our growing team. · Malaysia marks the first direct retail investment in Asia through a joint venture partnership with Malaysian owned MST Go ...
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E-commerce Executive
Found in: Talent MY C2 - 1 day ago
Techware Puchong, Malaysia Full time#Ecommerce #Marketing #DigitalMarketing #Socialmediamarketing #Online #Shopify · Salary Package: RM3000 – RM4800 · Job Location: Malaysia Selangor Puchong · Job Types: Permanent, Full time, 5 days · Business Sector: Automotive Accessories Distribution, Wholesale, Customisation & ...
Sr Manager TTQ Lazada Global - Kuala Lumpur, Malaysia - Concentrix
Description
Description
•Responsible for managing team of QMs & Training Managers
•Frond end client meetings and reviews
•Ensure Top 2 boxes on Client VOC
•Data analysis and making designated reports/decks
•Client & stakeholder management
•Communication to heighten awareness and focusing on importance of positive customer experience
•Making recommendations and driving improvement
•Ensuring that internal policies, procedures, and compliance regulations are being followed
•Drive CNX digital training strategy
•Focus on Speed to readiness of New Hires
Location:
MYS Kuala Lumpur Nu Tower 2Language Requirements:
Time Type:
Full time