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    Customer support specialist - Melaka, Malaysia - Celcom Axiata Berhad

    Celcom Axiata Berhad
    Celcom Axiata Berhad Melaka, Malaysia

    1 week ago

    Celcom Axiata Berhad background
    Full time
    Description

    Job Description:

    We are looking for a part-time Customer Support Specialist to join our team at Celcom Axiata Berhad in Malacca City, Melaka.

    As an Associate Level position, we require a minimum of 3 years of experience in customer support or a related field.

    The ideal candidate will be resourceful, passionate, and possess strong negotiation and problem-solving skills.


    Responsibilities:

    • Provide timely and accurate responses to customer inquiries through various communication channels such as phone, email, and chat
    • Resolve customer complaints and issues in a professional and efficient manner
    • Collaborate with other team members to ensure a smooth customer service experience
    • Maintain accurate records of customer interactions and transactions
    • Stay uptodate on company products, services, and policies to provide accurate information to customersRequirements:
    • Bachelor's degree in Business Administration or a related field
    • Minimum of 3 years of customer support experience
    • Excellent communication skills and strong attention to detail
    • Ability to multitask and work in a fast
    • paced environment
    • Proficiency in Microsoft Office and CRM softwareBenefits:
    • Relocation allowance for eligible candidates
    • Paid overtime opportunities
    • Dental insurance coverage

    Working Environment:
    At Celcom Axiata Berhad, we offer a flexible work environment that values adaptability and efficiency. Our team is dedicated to providing exceptional customer support while fostering a collaborative and inclusive work culture.


    Deadline to Apply:
    May 1, 2024

    Equal Opportunity Statement:
    Celcom Axiata Berhad is an equal opportunity employer and is committed to building a diverse workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.


    How to apply:
    Apply on Grab Jobs and you will be notified if shortlisted for the job.
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