A Prakash Arunasalam

In my role as a Cloud Project Manager at a Shared Service IT Company, I oversee and manage IT infrastructure projects initiatives for a global leader in the natural resources and agribusiness industry. I have 24 years of experience in IT and with a focus on project management for 11 of those years. I have successfully delivered numerous projects on schedule, within budget, and to high customer satisfaction. My professional background in IT project management, along with certifications such as Prince2® Practitioner, ITIL 4, CISM, and AWS CloudPractitioner & Security Essentials, equips me to drive cloud migration and facilitate digital transformation for business growth.

Senior Project Manager
Averis
Apr 2012 - Aug 2023

My Roles: 
1) Overseeing new infrastructure initiatives, closely collaborating with the Infra Operations Team and Site ITs across multiple locations, including Indonesia, China, Hong Kong, Singapore, Canada,Brazil and more.
2) Mote than 15 years work experience in large Infrastructure Transformation programs.
3) Managing critical infrastructure upgrade projects inclusive of Cyber Security, OS EOSL, MS Exchange, MS Active Directory etc.
4) Manage cyber security initiatives (FireEye, Symantec Messaging Gateway, Symantec Web Security Service, SIEM, DLP)
5) Identify and assess potential risks and vulnerabilities in the organization's systems and networks
6) Work closely with Security team to scan, Review and remediate Pentest and VA scan findings
7) Work closely with Change Management team to create awareness and educate employees about security best practices and potential threats
8) Create and manage a comprehensive incident response plan to handle security breaches and minimize impact
9) Conduct regular security audits to ensure compliance with regulations
10) Monitor security alerts and events to detect and respond to potential threats
11) Highlight project impediments and convey their ramifications to the Project Sponsor or Project Steering Committee
12) Quick in addressing migration challenges
13) Conduct project closure with a thorough handover and obtain acceptance from the stakeholders.
14) Continuously managing and enhancing the project's risk register
15) Lead and facilitate the Change Advisory Board (CAB) meeting and other functional Technical CAB meetings / Incident Management
16) Providing guidance and support to junior project managers & KPI review
17) Manage and troubleshoot technical issues escalated by IT service team.
18) Manage VIP issues to expedite the resolution and provide proper communication.
19) Collaboration with internal stakeholders like Cyber Security Services team and vendor coordination to ensure the successful migration.
20) Take escalation and lead any critical issues which impact IT services. 
21) Manage and troubleshoot technical issues escalated by IT service team.
22) Ensure that IT services meet the needs of the business by working closely with business stakeholders.
23) Manage IT service projects on delivering the best-in-class services for the stakeholders.
24) Lead cross-functional project team
25) Presentations, tracking projects and reporting project progress.

Skills:
Project Management, Stakeholder Management, Risk Management, Budget Management, CyberSecurity, ITIL, Team Management, Vendor Management, Technology integration, Communication, Microsoft Active Directory, Compliance understanding, EOSL Server Decommission

Infra Wintel Operations Lead
Accenture
Jan 2008 - Mar 2012

My roles:
1) Managing infrastructure-related issues for 10,000 users across multiple sites, including Malaysia, Singapore, Indonesia, China, and Hong Kong.
2) Providing technical support and guidance on Microsoft Products, encompassing Exchange server, Active Directory integration, DNS, Group Policy, Terminal Servers, and more, along with Symantec BackupExec, Trend Micro Antivirus, and Barracuda (Mail Gateway).
3) Supporting the administration of Data Center activities and the daily oversight of project operations.
4) Contributing to the establishment of operational processes and procedures for the helpdesk, onsite support, and operations teams.
5) Offering support in systems integration, hardware and software configuration, and fine-tuning, with a focus on Microsoft products.
6) Defining team objectives and setting goals.
7) Define KPIs and lead team performance evaluations effectively

Skills:
Level 3 Technical Support, Team Management , KPI review, Cross functional Team management, Microsoft Active Directory, Exchange, DNS, RDS, GPO, DHCP management, Antivirus management, Backup and Recovery Management, Communication, Network Management, CyberArk, Barracuda, Solarwinds, Vendor Management, EOSL Server Decommission

Systems Engineer
HP
Apr 2001 - Dec 2007

My roles:
1) Assisting, supervising, and providing support for hardware and software integration, configuration, and optimization, focusing on HP hardware and Microsoft products.
2) Offering support for specialized network and messaging products like Microsoft NT, Windows 2000, Windows 2003, MS Exchange, MS ISA Proxy, HP Openview, and Trend Antivirus Solutions.
3) Participating in project design and implementation for our clients.
4) Managing the operational activities related to project implementations.

Skills:
Communication, Technical Level 3 Support, Project Management, Microsoft Active Directory, Microsoft Exchange, Microsoft Outlook, Customer Management, Compliance management, Account Delivery Manager

Systems and Network Engineer
Profitera Corporation
Jun 1999 - Mar 2001

My roles:

1) Offering online regional helpdesk support and occasional on-site assistance.
2) Assisting with the oversight and support of systems integration. Monitoring network stability.
3) Providing hardware and software support, with a specialization in collaborative and messaging products like Lotus Notes and MS Exchange 5.5 servers.
4) Being available for standby support for engineers and customers

Skills:
Communication, Technical Level 3 Support,  Network Management, DNS, DHCP, Microsoft Active Directory, Microsoft Exchange, Microsoft Outlook, Lotus Domino, Customer Management, Compliance management

In 1998, I have successfully obtained my bachelor's degree in Information Technology from Queensland University of Technology (Brisbane, Australia).